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trojan.fileless.MTG issue


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Hello roryjakes and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Next,

Download and save RogueKiller to your Desktop from this link:

https://www.fosshub.com/RogueKiller.html/setup.exe

Right click setup.exe and select Run as Administrator to start installing RogueKiller.

At the next window Checkmark "Install 32 and 64 bit versions, then select "Next"

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In the next window skip Licence I.D. and Licence Key, select "Next"

user posted image

In the next window make no changes and select "Next"

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In the next window leave both "Additional Shortcuts" checkmarked, then select "Next"

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In the next window make no changes and select "Install"

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RogueKiller will extract and complete installation, in the new window leave "Launch Roguekiller" checkmarked, then select finish.

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RogueKiller will launch. Accept UAC, then read and accept "User Agreements"

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In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan"

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When the scan completes select "Open Report"

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In the new Window select "Export text" name that file RK.txt, save to your Desktop and attach to your reply

user posted image

Let me see those logs...

Thank you,

Kevin..
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Kevin,

Created an admin account ... logged in and got two files - Addition.txt and FRST.txt. Couldn't get Edge to be the default browser...used Chrome and then tried to run rogue killer would not bring up Edge to scan. Need to go to church. Am going to my other user account and get rogue killer working. Attached are Addition.txt and FRST.txt

Addition.txt

FRST.txt

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Kevin,

I reset my surface pro and reloaded windows 10 and am in the process of reloading software and apps. Thank you. I just couldn't wait and my system was breaking down quick. I am going to reload Malwarebytes and I had webroot loaded previously also.

Thank you for your help.

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Yes sometimes a reload is the best way to go, you have Kovter Trojan and whatever came along for the ride, usually we can clean that infection and all remnants. When you have your system back and running make  sure to do full scan with your AV scanner protection.....

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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