Ransomware protection de-activated

[Davidcm]

I have updated Malwarebytes, but a pop-up is displayed , the full protection is not activated. Clicking on Activate only make the pop appear again.

 I try to activate the ransomware protection, but it keeps "initiating..." forever.

[1PW]

Hello @Davidcm and

Using Having problems using Malwarebytes? Please follow these steps: as a guideline, please assist the Malwarebytes' developers/staffers with the data needed to analyze your system's issue.  Of particular interest will be the data from the files requested in steps 6, 7, and 8.  Please attach the four (4) data files in your next reply to this topic.

Thank you.

[Davidcm]

Hello 1PW

Here are the files, with a screenshot of the pop-up (spanish version), I hope it helps.

Thanks,

David

MBAMSERVICE.LOG

MB-CheckResult.txt

FRST.txt

Addition.txt

[1PW]

Hello @Davidcm:

Since that W10 system has not been recently restarted, please try that and reply with the system's status.

Thank you.

[Davidcm]

Ok, I just restarted, here are the new files

 

 

MB-CheckResult.txt

MBAMSERVICE.LOG

FRST.txt

Addition.txt

[1PW]

Hello @Davidcm:

Thank you for trying the system restart.  It is apparent though that the ARW module is still disabled. From an Administrator account, please make sure you have MB3's license key recorded/available in a safe location, disable MB3's Self-protections, Deactivate MB3 Premium, perform a conventional Windows-based uninstall of "Malwarebytes version 3.0.6.1469" followed by a system restart.

Log back in through a Administrator account and follow @Firefox's procedure for a clean install at https://forums.malwarebytes.com/topic/197808-continued-problems-with-3061469/?do=findComment&comment=1109064 and follow the install with at least one system restart.

Please reply to this topic when you have completed the clean install with the system's status.

Thank you.

[Davidcm]

It worked, thanks

Addition.txt

FRST.txt

MBAMSERVICE.LOG

MB-CheckResult.txt

[1PW]

Hello @Davidcm:

Thank you for the good news feedback.