Just Being Offered 3.0 Now?

[bru]

Got a popup today that a new version of MBAM is available.  I see version 3.0 was released in December 2016.  Why am I just now being offered the update?  If 3.0.6 is current I assume I missed a version or two along the way.  I have four computers running MBAM and none were offered 3.0.x until today.  And so far that has happened on only one computer.  I do have "Check for program updates when checking for database updates" enabled on all.

[Porthos]

The update was metered out over time to not overload update servers. Also the December release was very buggy. The current version is more stable but does have issues on certain computers. .

[bru]

6 minutes ago, Porthos said:

The update was metered out over time to not overload update servers. Also the December release was very buggy. The current version is more stable but does have issues on certain computers. .

I know they stagger rollouts, but four months?  Or because of the issues you mention did they not offer it for general use until 3.0.6?

[Porthos]

I dont know exactly if it was 3.04 or 3.05.

[bru]

3 minutes ago, Porthos said:

I dont know exactly if it was 3.04 or 3.05.

Well then I think its odd I never was offered it on any of my four computers until today.

[bru]

Now that I read about the issues, of course I am glad I didn't get offered 3.0.x in December (or soon after).  But lets be honest, a program like Malwarebytes is only as good as the version being used.  Old, outdated versions being used will not offer the same protection as the most up to date.  I have gotten out of habit of manually checking if new versions are available, because the program itself should do that.  It didn't.  On four different computers.

Did others also not receive notification of a new version until 3.0.6 became available?  Or were my four computers out of the millions using MBAM the only ones?

13 minutes ago, GMork said:

Therefore my personal advice: For being on the safe side wait with your update to version 3 until Malwarebytes releases a verifiably safely and well running version of MB3.

I advise this from own experience.

Who will proclaim when this version has been released?  Is 3.0.6 not it?

Edited March 18, 2017 by bru

[Bomberh]

13 hours ago, bru said:

Now that I read about the issues, of course I am glad I didn't get offered 3.0.x in December (or soon after).  But lets be honest, a program like Malwarebytes is only as good as the version being used.  Old, outdated versions being used will not offer the same protection as the most up to date.  I have gotten out of habit of manually checking if new versions are available, because the program itself should do that.  It didn't.  On four different computers.

Did others also not receive notification of a new version until 3.0.6 became available?  Or were my four computers out of the millions using MBAM the only ones?

Who will proclaim when this version has been released?  Is 3.0.6 not it?

Version 3.0.6.1469 is defiantly not it, I can tell you. Unless I turn off some of the web protection, it gives me BSOD all the time. This has been and issue for a lot of people, along with not getting updates, protection turning itself off on its own, etc. It is well publicised on this forum.

Apparently they know about it and are working to fix it.

This is such a pain, I have reverted back to version 2 for the time being, however, updates for version 2 stop in June 2017....I really hope they sort it by then!!  

[bru]

On 3/19/2017 at 6:48 AM, Bomberh said:

Version 3.0.6.1469 is defiantly not it, I can tell you. Unless I turn off some of the web protection, it gives me BSOD all the time. This has been and issue for a lot of people, along with not getting updates, protection turning itself off on its own, etc. It is well publicised on this forum.

Apparently they know about it and are working to fix it.

This is such a pain, I have reverted back to version 2 for the time being, however, updates for version 2 stop in June 2017....I really hope they sort it by then!!  

My wife didn't understand I didn't want to update so went ahead an did it on her computer.  Have to say it sure seems like a step backwards, at least in terms of user functionality.

I am in the habit of hovering my mouse over the tray icon to see what definitions database I have, since its easy to tell if I am up to date because its in date format (2017.3.24.7 as I am typing this).  Now it just says "Up to date".  Come on?  And delving in deeper I thought well at least I could find the definitions version.  I guess its there but they no longer identify it by date.  Like I said, it all seems a step backward.  

For now I will keep it on her machine and see how it works. If I had only stopped the nag screen sooner, she might not have updated.  

[bru]

Updating this thread to say I was offered 3.0.x on three out of four computers since I first posted this 13 days ago.  Still not understanding why it took three months after 3.0 was released to be offered the program update. And now wondering why it isn't being offered on one computer?

I understand updates are offered over time to avoid congestion issues. I know I can directly download the new version. I know the new version is causing some people issues so maybe I don't want it.

Those are not my concerns.  My concerns remain, why was I not offered the new version until three months after it was released? And why am I not being offered it on all my computers?  For a security program that is not acceptable to me.

[bdubrow]

Hello, bru--

Thanks for your comments.  Glad you received the update notification on most of your systems at this point!

We began metering out the 3.0 upgrade to older versions beginning with 3.0.5, so we have been sending them for some time now. It's literally a lottery as to who might receive an upgrade and who doesn't, but this is not the only way we communicate about the releases. We've sent email newsletters out to our customers with information about the release and details on how to upgrade and we had a very public blog post in December when we first released, not to mention it's on our main website.

With any of our releases (not just 3.0) we have always made it very clear that if you want to upgrade immediately on any system, whether you've received the official upgrade notification or not, you are encouraged to do so. Same goes the other way:  if you receive an upgrade notification and choose NOT to upgrade, we do not force you to. Some choose to wait -- it's up to you. For the record, Malwarebytes 3.0.6 is our latest available version and is available for you to upgrade to on your preferred schedule.  

While congestion is part of the reason upgrades are metered out we also want to assure no major issues with a release before sending out to more and more customers. Since 3.0 was a complete rewrite from the ground up we have been overly cautious and have chosen not to be aggressive with upgrades. And since we've had a series of releases (component updates and upgrades) since December we've been taking the same cautious approach with each one of them. Next thing you know it's March. But with each release as further improvements are made we have been sending more and more upgrades out. 

[bru]

Here I am seven weeks later and I still have not been offered Malwarebytes 3.0 on one of my computers.

To reiterate, I have four computers, all with lifetime licenses, all configured exactly the same, including requesting program updates.  Three have been offered 3.0 but the fourth has not.  Obviously there is an issue somewhere.  For a security program not to offer its latest update is not acceptable to me.  And to keep reading about how the update is metered out etc, is ridiculous at this point.  All of my computers should have definitely been offered the update by now for a version that came out more then four months ago, 

[dcollins]

There's no issue, this is just how metering works. With the number of users actively using Malwarebytes, the metering will take time before it reaches all users. As Becky mentioned however, you can download the latest MB3 installer manually and run it over top of your Malwarebytes 2.x installation and it should upgrade properly. You can find the latest version here:

 

[bru]

Sorry, but I don't buy that argument.  All three other computers received notification that the update was available within hours of each other, seven weeks ago.  The fourth has still not received it.  It has nothing to do with metering at this point, please stop using that excuse.

[dcollins]

I'm sorry I don't have an answer that works for you, but we see many users still getting upgrade offers at the right rate that we've defined.

That being said, there could be a configuration change on that one computer. Have you verified under Settings that this computer should be checking for Application Updates? This is the trigger that makes new versions show up as available.