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Win 10 infection, cannot see User Account Control dialog


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My son has MalwareBytes Premium installed.  Even so, we seem to have a rootkit.  We're having trouble launching some of the programs because they ask to confirm (or would normally) to run as admin but the issue suppresses all those dialogs.

Apparently he was able to start MBAR at least in safe mode but it wants to download the database and we're not able to get the wireless network in safe mode.

I had installed MBAR on my laptop and ran it, presumably it got the database there.  Can I copy it to the other machine?

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Hello,

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked. option is checked.

    2873ryc.png

  • Press Scan button and wait.

  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.


Please attach report into your next reply.

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Thanks for your help.

We wound up reinstalling Windows 10.  Installed MWB 3.0-whatever straight away and scanned and looks OK.  Not exactly sure where we went wrong but it seems like running MWB frequently and installing updates is a better idea.  My son is constantly installing new things from who knows where and it's pretty hard to keep up with it.  We'll also make sure to set a restore point.  Any other suggestions?

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For kids, it is advisable to create a limited account for them, so they cannot execute any suspicious files downloaded from the internet.

 

Since there are no more problems, we can declare this PC clean thumbs_up_smiley.gif

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings

  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.


Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:


Maintenance tips:


Additional software that I personally use and install on all my clients devices:

  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • uBlock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.


If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation: btn_donateCC_LG.gif
Thank you!

Stay safe,
TwinHeadedEagle :)

Edited by TwinHeadedEagle
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