Possible infection need help please

[Fran53]

I am having a similar problem that Xiaojens is having. I opened firefox and on the homepage using google as my search engine I put in the word "mongol"  because I am interested in the history of the mongols and when they attacked China. Anyway Malwarebytes threw up a block page and would not allow me to search for mongol. The little box titled "Malwarebytes Anti-Malware" indicates that it is successfully blocking www.trovi.com but unfortunately every time I open a new tab unless I have a specific webpage such as yahoo.mail it throws up that message. Xiaojens ran the Farbar Recovery Scan Tool and included the files in his next message so I have run the Farbar Recovery Scan tool as well and included the files generated by the scan and included a screen print of the little box that floats up on the right side of the screen. How can I fix this?

Thanks ahead of time

Addition.txt

FRST.txt

Malbytes message about blocking malicious website.docx

[AdvancedSetup]

Hello @Fran53 and

 

Let's run some scans and cleaning and then we'll look at resetting the browser.

 

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[Fran53]

I performed each step you asked me to do. I need to tell you that I am using Windows 10 just so you know. I believe that I have included all files. Sophos indicated that there were no threats so I just took a screen print of the GUI

AdwCleaner[C2].txt

Addition.txt

FRST.txt

Sophos result.docx

JRT.txt

[AdvancedSetup]

Let me have you run the following please.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Thanks

 

[Fran53]

OK, I ran Farbar Recovery Scan Tool, both files were in my downloads file so I clicked on the executable for the FRST64 and then clicked the scan button, the tool ran then my PC wanted to restart and I let it restart and then because I have Windows 10 it stopped at my login for Windows 10, so I logged into Windows 10  and waited for the tool to complete its run after the restart and after I logged in and the tool did nothing but I checked the downloads folder later and it did create the fixlog.txt. I have included fixlog.txt in this reply

 

 

 

Fixlog.txt

[AdvancedSetup]

How is the computer running now?

Are there still any signs of an infection?