Jump to content
Calico

Advanced System Care 10

Recommended Posts

Until this morning, I'd been using IoBit's Advanced System Care, and Malwarebytes as my primary protection against viruses and malware. But this morning, Malwarebytes quarantined the entire ASC programme on my desktop. Maybe it's a result of updating ASC to version 10 last night... but I'm not sure why it would flag on MB all the same, when it never has done before?

Is it actually malware? It's never caused a problem before? So is this just a false positive due to the update, or not? I don't know how to be sure because MB doesn't give you much information on why it's been flagged. 

But right now, with the entire programme moved to quarantine, I only have one source of protection, and I relied on ASC to clean out my RAM since I do animation which puts it into high usage.

I'm not sure what to do now because I've not had this issue before?

Share this post


Link to post
Share on other sites

This has just happened to me this morning.

I had to restore and reboot computer to get it back. Why is this happening.

Share this post


Link to post
Share on other sites

I have exactly the same issue. Full ASC10 Pro installation quarantined - product appears to have been defined as a PUP (PUP.Optional.AdvancedSystemCare) by MalwareBytes. Very strange without any explanation.

Share this post


Link to post
Share on other sites

I had this problem to. What a nightmare. Crashed my PC and wouldn't let me sign in temporarily - had to do a profile fix in the registry. This need's to be removed, it is detecting about 50 files and is impossible to stop it, as it loops, you have to re-boot to make an exception/ restore the files, and then when you do it wants you to do the same thing again. Had to boot in safe mode and stop malwarebytes booting up so I could then go in and remove them. 

Share this post


Link to post
Share on other sites
3 hours ago, Porthos said:

No it is a PUP. Programs like that one have "System Optimizing" functions that is why it is detected as a Potentially Unwanted Program (PUPs)

 

https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/

So if I am reading that right, it is potentially, not absolutely, unwanted. Presumably, you would want to avoid what happened to DontBB. I nearly had that scenario in that I had to reboot, restore and then it still tried to quarantine ASC. It was not until I used the "Exclusions" tab to exclude the folder and contents that my PC was back to normal.

I understand that the vast majority of PUPs are totally unwanted but as ASC had shown no signs of creating anything untoward re my PC's operational ability, I am at a loss as to this dangerous occurrence. This was not just a PUP but 526+ files MWB quarantined as PUPs!

Hopefully given that I have used the "exclusion" facility,  the next scan will not identify and quarantine the product again.

If ASC is as potentially dangerous as MWB thinks it is , then maybe MWB could give some further explanation as to why I should remove it. Happy to be convinced.

Cheers

Karr

Edited by karrstar

Share this post


Link to post
Share on other sites
3 minutes ago, karrstar said:

If ASC is as potentially dangerous as MWB thinks it is , then maybe MWB could give some further explanation as to why I should remove it. Happy to be convinced.

I'm sorry to say some people can never be convinced. It has the PUP classification because it has "optimizing,registry cleaning  ect functionality.)

 

 

Share this post


Link to post
Share on other sites

Our Research Team has been monitoring this application for some time and has decided to add detection based on triggers against our PUP detection criteria.
https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/

The detection is correct and not a false positive. We will continue monitoring this application and if we notice a change in the behavior we will review it again.

If for whatever reason you want to continue using Advanced SystemCare, you can simply uncheck the detections and click Next after a scan with MBAM, and the prompt will ask you if you want to "Ignore Once" or "Ignore Always". If you Ignore Always it won't be detected any more.

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.