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Error message when downloading 3.0


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When I downloaded Malewarebytes after having to remove it from my computer due to some problem with it, I kept getting an error message about the point of the 55% mark or somewhere like that. Now whenever I do a scan it still says that I'm not Protected. Please HELP!

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Truthfully I was on the phone with my Smartplan tech and he did a full removal of Malewarebytes. We tried to download the product 3=4  times so finally he decided to just hit the dismiss bar and continue with the download. I was told not to put anything into my computer as I'm getting error messages as I'm playing my games. TIMEOUT messages.  My Maleware  program has not been functioning properly for at least 3-4 weeks. So we believe I have some sort of "Bug" on my  computer. The program scans but still says I'm not protected. After doing the scan on Sunday night I rebooted my computer and then was not able to sign into my Microsoft account on my computer and all hell broke loose. 

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Wait I did take a pic of it  but It's on my phone.. here's what it says.. 

C:/WINDOWS>systems32/drivers/mba64.sys

aN eRROR OCCURRED WHILE TRYING TO REPLACE THE EXISTING FILE:dELETEfILE FAILED;CODE5

access is denied

 

Click Retry to try again,Ignore to skip this file(not recommended), or Abort to cancel installation

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i'm So fearful of shutting down my computer at the present time due to the fact that I'm afraid that I will not be allowed to log back into it with my microsoft account.  I've left my computer on since Sunday night just so I don't lose what I have now.  the Tech made a new name for me on my computer because he said my previous one was corrupt. 

I ran my Avast Premier and I'm supposed to reboot my computer but again fearful of rebooting my computer for that same reason.  This whole mess started when I ran my Malewaarybytes scan and rebooted my computer. That's when It told me that I wasn't able to log into my microsoft account. I'm running win10

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Bless your heart.. I removed the program then rebooted my computer and I was finally able to log back into my computer.. AMEN. Proceeded to download it again and finally it competed the entire download without a hitch.. At the present time I'm doing a scan. Let's just hope it completes the scan and removes whatever it is that is causing my computer to malfunction. 

The last time I did the scan it said it had 8 threats but when I said to quarantine it deleted 976 files. What was up with that?

 

It completed the scan and it says there are no Threats detected. So now I will tick that item you said in the previous message. 

 

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You shouldn't need to turn that option off now if everything is working correct, that was a solution in case you were having issues. If you are still having that issues, than definitely try turning that option off.

As for the 8 threats vs 976 files, each threat can have lots of files which is why you see that difference in numbers

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