Computer Freezes, but my mouse is still moving.

[UberKritz]

Hello There,

I already had this problem for a long time, every minute my PC freezes, but I can still move my mouse.

If I watch youtube while it is happening, the sound continues. I tried to click on tabs in chrome, and they do open after it unfreezes.

I have a feeling that my computer "sees" the stuff that I do, but I don't!

 

PC Specs:

 

Operating System:

  Windows 10 Home

Memory (RAM):

 8072 MB

CPU Info:

   Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz

CPU Speed :

2996.0 MHz

 
 

Display Adapters:

AMD Radeon HD 7700 Series | AMD Radeon HD 7700 Series | AMD Radeon HD 7700 Series | AMD Radeon HD 7700 Series | AMD Radeon HD 7700 Series | AMD Radeon HD 7700 Series | Intel(R) HD Graphics 4600 | Intel(R) HD Graphics 4600 | Intel(R) HD Graphics 4600

Hard Disks:

C:  931.0GB | F:  100.0MB

Hard Disks - Free:

C:  194.9GB | F:  31.0MB

Motherboard :

   Gigabyte Technology Co., Ltd. H87M-D3H

 

[kevinf80]

Hello UberKritz and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop: Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK. Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties" In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK" Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location..... Next, Follow the instructions in the following link to show hidden files: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Next, Download and save RogueKiller to your Desktop from this link: https://www.fosshub.com/RogueKiller.html/setup.exe Right click setup.exe and select Run as Administrator to start installing RogueKiller. At the next window Checkmark "Install 32 and 64 bit versions, then select "Next" In the next window skip Licence I.D. and Licence Key, select "Next" In the next window make no changes and select "Next" In the next window leave both "Additional Shortcuts" checkmarked, then select "Next" In the next window make no changes and select "Install" RogueKiller will extract and complete installation, in the new window leave "Launch Roguekiller" checkmarked, then select finish. RogueKiller will launch. Accept UAC, then read and accept "User Agreements" In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan" When the scan completes select "Open Report" In the new Window select "Export text" name that file RK.txt, save to your Desktop and attach to your reply Let me see those logs... Thank you, Kevin..

[UberKritz]

Hi Kevin, that took a while!

See Attached Files Below:

 

Addition.txt

FRST.txt

Log.txt

[kevinf80]

Thanks for those logs, there is evidence sggesting your system has crashed several times, can you zip up and attach the following folder:

C:\WINDOWS\Minidump

Also do the following:

Select the Windows key and X key together, from the menu select "Command prompt (Admin)"

Copy/paste the following command at the prompt:

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

put cursor at the command prompt then Right click and select paste, hit enter. Two files will be saved to your Desktop.

Attach the "report.txt" file to your reply. - you can ignore the repfiles.cab file, it's only backup data

Thank you,

Kevin

 

Edited March 14, 2017 by kevinf80

[UberKritz]

Hi Kevin,

I uploaded the reports!

report.txt

020517-36359-01.dmp

020617-26265-01.dmp

021117-26625-01.dmp

021317-29015-01.dmp

021617-29671-01.dmp

021817-27640-01.dmp

031117-41921-01.dmp

[kevinf80]

Thanks for those files, it would seem that your Graphics card requires a driver update, is that an action you can do...?

[UberKritz]

Hello again Kevin,

I am writing this from Safe Mode, I tried to update the drivers but now it got even worse.

It freezes every ten min, but then it crashes!

These are the .dmp files

 

031417-38093-01.dmp

031417-38421-01.dmp

031417-30125-01.dmp

031417-41609-01.dmp

[kevinf80]

Those dump files gives  "unknown" as the reason for the crashes... not very helpful... The previous dumps did indicate a graphics problem, obviously it is logic to check the driver first. As the problem has not changed after a driver update it is prudent to have the Graphics card tested to ensure the card is still healthy. As you cannot boot normal mode maybe we should go for an uninstall and re-boot see what happens....

Type or copy/paste device manager into the search function, tap enter. Device manager will open, scroll to and expand "Display Adapters" Right click on the graphics card entry then select "Uninstall" accept any alerts and ok that action. When complete re-boot your system...

Windows will see the graphics card and reinstall drivers....

Does that let you boot to normal mode...?.

[kevinf80]

Any progress...?

[AdvancedSetup]

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