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Malware is preventing me from using any form of anti-malware

Vince_P

By Vince_P
in Resolved Malware Removal Logs

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Vince_P

Vince_P

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Malware named svcvmx is preventing me from using any sort if anti-malware in my system. Also causing my google chrome to crash, even though it is not a enabled extension. Cannot kill the malware in task manager and have tried many uninstaller pro software. All which have been unsuccessful.I would greatly appreciate some feedback thanks!

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Aura

Aura

Posted
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Hi Vince_P :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Malwarebytes Anti-Rootkit Beta has been updated to detect and remove this threat, let's give it a go.

a6csRll.pngMalwarebytes Anti-Rootkit Beta

  • Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction);
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt;
  • Copy/paste the content of that log in your next reply;

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Vince_P

Vince_P

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Posted
8 hours ago, Aura said:

Hi Vince_P :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Malwarebytes Anti-Rootkit Beta has been updated to detect and remove this threat, let's give it a go.

a6csRll.pngMalwarebytes Anti-Rootkit Beta

  • Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction);
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt;
  • Copy/paste the content of that log in your next reply;

 

Thanks for the feedback! Here is the log.

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2017.03.14.01
  rootkit: v2017.03.11.01

Windows 10 x64 NTFS
Internet Explorer 11.576.14393.0
vpiec :: DESKTOP-5CEGL7C [administrator]

3/13/2017 11:23:35 PM
mbar-log-2017-03-13 (23-23-35).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 349848
Time elapsed: 15 minute(s), 26 second(s)

Memory Processes Detected: 10
C:\Program Files (x86)\dataup\dataup.exe (Adware.Yelloader) -> 2300 -> Delete on reboot. [57922f9a93155ed86df6b0c77190b64a]
C:\Program Files (x86)\qdcomsvc\qdcomsvc.exe (Adware.Yelloader) -> 10756 -> Delete on reboot. [9257dfea02a60e282eb6b9bd55ac14ec]
C:\Users\vpiec\AppData\Local\Temp\20170311\ct.exe (Adware.Yelloader) -> 12052 -> Delete on reboot. [2fbaa72294145dd95974116a49b810f0]
C:\Program Files (x86)\svcvmx\svcvmx.exe (Adware.Yelloader) -> 14800 -> Delete on reboot. [04e503c6a404b383e9d4d6a553aeac54]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 14396 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 2364 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 20968 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 9688 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 17860 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> 5280 -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]

Memory Modules Detected: 21
C:\Program Files (x86)\svcvmx\d3dcompiler_47.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libEGL.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libGLESv2.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\pepflashplayer.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\pepflashplayer.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\dataup\help_dll.dll (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]

Registry Keys Detected: 19
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Dataup (Adware.Yelloader) -> Delete on reboot. [57922f9a93155ed86df6b0c77190b64a]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\qdcomsvc (Adware.Yelloader) -> Delete on reboot. [9257dfea02a60e282eb6b9bd55ac14ec]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\windowsmanagementservice (Adware.Yelloader) -> Delete on reboot. [2fbaa72294145dd95974116a49b810f0]
HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{E7BC34A3-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\INTERFACE\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{E7BC34A2-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{E7BC34A0-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\NTService.Control.1 (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\WOW6432NODE\CLASSES\NTService.Control.1 (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\WOW6432NODE\NTService.Control.1 (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{E7BC34A3-BA86-11CF-84B1-CBC2DA68BF6C} (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\drmkpro64 (Rootkit.Agent.PUA) -> Delete on reboot. [b0392b9e7434fe383870d8e6d829f20e]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\EVENTLOG\APPLICATION\Dataup (Trojan.Clicker) -> Delete on reboot. [faef3a8fe9bf181e50505923d8299b65]

Registry Values Detected: 3
HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|svcvmx (Adware.Yelloader) -> Data: "C:\Program Files (x86)\svcvmx\svcvmx.exe" -starup -> Delete on reboot. [04e503c6a404b383e9d4d6a553aeac54]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DATAUP|ImagePath (Trojan.Clicker) -> Data: C:\Program Files (x86)\dataup\dataup.exe -> Delete on reboot. [53967950f5b311251986097457aa48b8]
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WINDOWSMANAGEMENTSERVICE|ImagePath (Trojan.Clicker) -> Data: C:\Users\vpiec\AppData\Local\Temp\20170311\ct.exe -> Delete on reboot. [14d565644167c57160425923857c37c9]

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 4
C:\Program Files (x86)\svcvmx (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\locales (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\dataup (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
C:\Users\vpiec\AppData\Local\Temp\20170311 (Trojan.Clicker) -> Delete on reboot. [8a5fa920317789ad3e65b8c432cfc739]

Files Detected: 31
C:\WINDOWS\SYSTEM32\drivers\drmkpro64.sys (Rootkit.Agent.PUA) -> Delete on reboot. [0df30f4cc1301a76861c666de45434a1]
C:\Program Files (x86)\dataup\dataup.exe (Adware.Yelloader) -> Delete on reboot. [57922f9a93155ed86df6b0c77190b64a]
C:\Program Files (x86)\qdcomsvc\qdcomsvc.exe (Adware.Yelloader) -> Delete on reboot. [9257dfea02a60e282eb6b9bd55ac14ec]
C:\Users\vpiec\AppData\Local\Temp\20170311\ct.exe (Adware.Yelloader) -> Delete on reboot. [2fbaa72294145dd95974116a49b810f0]
C:\Program Files (x86)\svcvmx\svcvmx.exe (Adware.Yelloader) -> Delete on reboot. [04e503c6a404b383e9d4d6a553aeac54]
C:\Program Files (x86)\svcvmx\vmxclient.exe (Adware.Yelloader) -> Delete on reboot. [f6f32f9a684063d39ccc9ed90af76e92]
C:\Program Files (x86)\qdcomsvc\drmkpro64.sys (Rootkit.Agent.PUA) -> Delete on reboot. [54955b6e8523cf678262818154ae639d]
C:\Windows\syswow64\splsrv.exe (Trojan.Clicker) -> Delete on reboot. [95542e9bdfc959dd1994522bd928ad53]
C:\Users\vpiec\AppData\Local\Temp\1489193426\s5-20150702.exe (Adware.Yelloader) -> Delete on reboot. [7376ddec54542f071d4566113fc27d83]
C:\Program Files (x86)\svcvmx\icudtl.dat (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\cef.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\cef_100_percent.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\cef_200_percent.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\cef_extensions.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\d3dcompiler_47.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\dbghelp.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libcef.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libEGL.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\libGLESv2.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\natives_blob.bin (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\pepflashplayer.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\snapshot_blob.bin (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\widevinecdm.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\widevinecdmadapter.dll (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\locales\en-US.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\svcvmx\locales\zh-CN.pak (Trojan.Clicker.E.Generic) -> Delete on reboot. [fbee8a3f1890c274166cbd948f7102fe]
C:\Program Files (x86)\dataup\dataup.ini (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
C:\Program Files (x86)\dataup\help_dll.dll (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
C:\Program Files (x86)\dataup\NTSVC.ocx (Trojan.Clicker) -> Delete on reboot. [18d1f7d26741f442cbd64c30679a9b65]
C:\Users\vpiec\AppData\Local\Temp\20170311\ct.zip (Trojan.Clicker) -> Delete on reboot. [8a5fa920317789ad3e65b8c432cfc739]
C:\Users\vpiec\AppData\Local\Temp\dataup.zip (Trojan.Clicker) -> Delete on reboot. [6584b5144c5c6fc722dd413ba061af51]

Physical Sectors Detected: 0
(No malicious items detected)

(end)

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Aura

Aura

Posted
Posted (edited)

Awesome, thank you. The threat preventing you from using Antivirus and Antimalware on your system should be gone now. Let's see if we can run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

Edited by Aura
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AdvancedSetup

AdvancedSetup

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  • Root Admin
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