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Try this, try that, submit logs, and now up for renewal


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Since December I have been experiencing issues and also trying various offered solutions, with essentially the same results, with layers turning themselves off after XX hours of operation. From the email postings, I am not alone. I am not running a strange system, have turned in log files, received no response, and am running the latest set of "try this", still experiencing the same issue.

Just received an email that I need to renew my premium package, a standard accounting department billing statement. Only $25. When I sit back and think of this, all the issues that have been happening and continue to be happening, I have to wonder if this is worth it. The email makes no mention of the issues being experienced, or when a solution is expected to be found. One would think that malwarebytes (lower case only at this point) would at least indicate to their subscribers that yes, there is an issue that they can't figure out at this time. Maybe I have missed them saying that hey, we have no #@$#$ idea of what is happening, but we are responsible.

Is it unreasonable to ask that malwarebytes NOT charge for renewal of their premium product until this is fixed? Provide a $ credit for the 4 months (and counting) this issue has been reoccurring? Offer an extension of existing service until they figure out what is actually broken in their software? Should they pay their subscriber base for being their beta testing department? Seems that malwarebytes is not yet sufficiently financially motivated to get this addressed.

While I use malwarebytes as one of my layers of protection, the recent invoicing has made me sit back and wonder if someone is out to lunch. Best in class software doesn't respond to issues quite like this. Software packages are sometimes the best in class one year, and then get surpassed by others who are better at addressing the core needs.

Enough venting. I would like to hear from other users and their opinions. And, if I choose not to renew, what are the current best in class performers that could potentially replace malwarebytes on my system.

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I think that was well said.  All your points are valid.  Although I am several months from renewal, I will probably question whether I will renew or not when the time comes (assuming a fix does not come along prior).  Although I know nothing about software engineering, it seems like this has gone on a long time without a fix.

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57 minutes ago, ColoradoGuy said:

Just received an email that I need to renew my premium package, a standard accounting department billing statement. Only $25.

I will comment on this,

The statement you received was from cleverbrige a 3rd party billing service that Malwarebytes uses and they have nothing to do with the program itself.

 

Also the $25 rate is a grandfathered rate you receive ONLY if you keep the subscription. If you cancel and wait for the future if/when you feel Malwarebytes is "fixed" and you wish to purchase it again the NEW RATE is $40 a year.

My suggestion to every one who reads this is to stick it out help the company solve the issues wuth all the logs and steps asked for

Personally I believe things will end up being fixed and would rather see you pay $25 instead $40 per year. .

Edited by Porthos
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I've been having the same problems since Version 3 was released.  It keeps deselecting critical items and showing "Real-Time Protection layers" is turned off.  I've uninstalled and reinstalled the software and I still have the same problem.  Lately when it updates it will run for over an hour and never finishes so I have to close it.  This happens on both of my laptops so it has to be Malwarebytes.

While we're "beta testing" this software it should be free although I've already renewed or purchased new subscriptions so it looks like the rest of my subscriptions will be spent doing more beta testing.  I'm thinking about uninstalling it permanently because there is no protection if items keep turning themselves off and all new updates are not any better than the previous ones.  I'm also tired of submitting reports and getting no results.

I'm glad I still use anti-virus software because I cannot depend on Malwarebytes to cover everything.

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4 minutes ago, wboswell said:

I'm glad I still use anti-virus software because I cannot depend on Malwarebytes to cover everything.

I do not use MB alone. Malwarebytes does  not have the same function as an Anti-Virus. So I will run it ALONG SIDE an AV. Just like the FAQ says you can do.

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I use an AV program too, but Malwarebytes offers more options than most AV programs.  I tried Bitdefender last year because it had the ransomware protection, but I got rid of it when I had a major hack that destroyed major files that I can't replace.  I lost thousands of dollars because of that so I will never use their products again.

It doesn't help if MB isn't protecting my system and keeps turning itself off.  One of my laptops stays offline all of the time except to update security software and I like to keep it brief when updating not wait an hour or longer for MB to update.  It's ridiculous.  I also don't let Windows 10 update because every time it does it makes my computers slow to a crawl.  I hate Windows 10.  I wish I could go back to 8.1.

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3 minutes ago, wboswell said:

One of my laptops stays offline all of the time except to update security software and I like to keep it brief when updating not wait an hour or longer for MB to update.

I don't have security software on a offline system.

 

4 minutes ago, wboswell said:

I hate Windows 10.  I wish I could go back to 8.1.

What is stopping you from going back to 8.1? All it takes is a clean install with a 8.1 disk.

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4 hours ago, Porthos said:

Ver 2 is still available to use in the intern so you don't feel like a beta tester.

Now you advise the same as I did here some time ago but you critizised me at that time.

 

5 hours ago, ColoradoGuy said:

One would think that malwarebytes (lower case only at this point) would at least indicate to their subscribers that yes, there is an issue that they can't figure out at this time. Maybe I have missed them saying that hey, we have no #@$#$ idea of what is happening, but we are responsible.

You didn't miss such message or a similar one by MB. And that's the point I criticize towards MB as well.

Edited by GMork
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2 minutes ago, GMork said:

Now you advise the same as I did here some time ago but you criticized me at that time.

My main point to the post is below. Many people having issues are paying the grandfathered rate of $25. Cancel and wish to come back the price goes up.

People who purchased after the new Version/rate was enacted have nothing to loose thy are already on the higher rate.

 

If I criticized you and others in the past on going back to Ver 2 because we need to give new users a chance to work out the issues and provide staff with evidence (logs) they can use them fix these issues for all.

Going back to ver 2 should be a LAST result.

 

@GMork I have looked back and you seem to support Malwarebytes and Myself as a longtime user and reseller to 100's of clients thank you for your support.

 

4 hours ago, Porthos said:

Also the $25 rate is a grandfathered rate you receive ONLY if you keep the subscription. If you cancel and wait for the future if/when you feel Malwarebytes is "fixed" and you wish to purchase it again the NEW RATE is $40 a year.

My suggestion to every one who reads this is to stick it out help the company solve the issues wuth all the logs and steps asked for

Personally I believe things will end up being fixed and would rather see you pay $25 instead $40 per year. .

 

 

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On 3/12/2017 at 0:05 PM, Porthos said:

I don't have security software on a offline system.

 

What is stopping you from going back to 8.1? All it takes is a clean install with a 8.1 disk.

I tried it once before and HP does not provide drivers for 8.1.  They only have them for Windows 7 and 10.  Windows 7 drivers are too old for this computer and it never updated after I installed Windows 8.1.

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On 3/12/2017 at 0:05 PM, Porthos said:

I don't have security software on a offline system.

I only have it on the offline computer because I sometimes transfer files between the two either manually or with Bluetooth and I don't want an infected file missed from being scanned.  I would expect the online computer to catch it first, but I have no faith in security software anymore.  I was hit bad last year on an older laptop that had something embedded deep on it that could not be removed and not even Malwarebytes could find it.  I ended up getting rid of it.  That's why I use online and offline computers.  It is worth the expense.

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2 minutes ago, wboswell said:

I tried it once before and HP does not provide drivers for 8.1.  They only have them for Windows 7 and 10.  Windows 7 drivers are too old for this computer and it never updated after I installed Windows 8.1.

Well If I had it in me shop I could take care of it but I understand Many home users have issued with drivers.

 

1 minute ago, wboswell said:

I only have it on the offline computer because I sometimes transfer files between the two either manually or with Bluetooth and I don't want an infected file missed from being scanned.  I would expect the online computer to catch it first, but I have no faith in security software anymore.  I was hit bad last year on an older laptop that had something embedded deep on it that could not be removed and not even Malwarebytes could find it.  I ended up getting rid of it.  That's why I use online and offline computers.  It is worth the expense.

I keep image backups of my systems so I don't ever worry about any thing affecting my systems.

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On 3/12/2017 at 4:24 PM, Electro300 said:

Maybe he get a ghost for get back on 8.1

I had a Ghost backup (actually Symantec System Recovery), but it has long been deleted.  I don't even know if my Windows 8.1 disc can be used again and I'm very selective with buying another one online because one website is selling bootleg software and product keys.

I was scammed by them in December then they tried to clean out my bank account.  Now they're being investigated by Microsoft.  Even checking product keys on Microsoft's website isn't a sure thing.  It will show up as valid then after install it won't activate.  I had that problem with the bootleg software from those con artists.  Actually that is where I purchased 8.1 many years ago when they were legitimate.

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4 minutes ago, Porthos said:

I keep image backups of my systems so I don't ever worry about any thing affecting my systems.

I keep backups of my system too.  They are kept on two separate external drives.  I replace those drives every couple of years because sometimes they have issues.  I also do backups to the Amazon Drive because I have the unlimited plan which is cheap.  System backups to the cloud take too long especially for some of the massive folders I have and would take too long.

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1 hour ago, wboswell said:

I keep backups of my system too

If you still had an IMAGE backup of win 8.1 this would be a non issue.

 

2 hours ago, wboswell said:

 I don't even know if my Windows 8.1 disc can be used again

You can always reinstall it on the same machine over and over again. Might have to activate by phone but that is easy.

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21 hours ago, Porthos said:

You can always reinstall it on the same machine over and over again. Might have to activate by phone but that is easy.

The machine it was purchased for is long gone.  However I was able to install it on the problematic laptop I got rid of.  I haven't tried it on either of the new ones.  The problem is I don't find out if will work until after it is installed.  The installation isn't smart enough to let the user know if it can be activated online.  I hate phone activation.  It takes too long.  I had to do it for that bootleg software I purchased which is why I blasted the company for selling me used software which they denied.  I'd give their name so others don't get scammed, but I don't want to get involved in their lawsuit and they did finally give me a refund after four months.

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I had two more Real Time Protection problems yesterday where it turned my protection off.  I even uninstalled/reinstalled the software.  I'm thinking about uninstalling Malwarebytes and not reinstalling it.  It's useless if it's going to make my system vulnerable.  I rarely update the offline computer since it's usually offline most of the time.  The only time I have to go online is for software updates and some software has to phone home once in a while or I get errors.

I may just go back to the previous version, but I don't know if I can since I upgraded from one of them.  The other was a new purchase of Malwarebytes 3 and previous licenses I had are expiring soon and are on computers I got rid of.

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