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Cannot reinstall the program

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Hello there 

i purchase 1 year/ 3PCS program.  All was good installed it on the 3 computers.  I am having problems with on Pc and I to uninstalled the program and while trying to install it again, kept getting error 13.  Can you help me?

thank you

lydia George 

Edited by thisisu
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  • Root Admin

Hello @Lydia and :welcome:

Let us get some logs please so we can see what might be going on.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


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