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Malwarebytes 3.0 still is not providing protection


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I have uninstalled your product 5 times now, using the instructions posted. The real-time protection is not coming on as expected each time I boot up my system. There is CLEARLY an issue, and your latest version DOES NOT fix or resolve the issue. Using your removal tool, rebooting the system and installing the latest version does allow the real-time protection to come on. Reboot the system and log back into Windows, and it does not come on and provide real-time protection. I have found if I cycle the computer...usually, it take 4-6 reboots until I finally get your real-time protection to come on successfully. So exactly what is your company doing to fix this issue, as I see many of your paying customers are having the SAME EXACT issue. Your continued non-action is a bit ridiculous. Please provide a fix, or something that will consistently make this new version work. Your old version (2) did not have this issue. Why in the heck should your paying customers be your beta testers????? Fix the issue, and perhaps work out the bugs of your product before it goes out to your customer base? Makes too much sense I guess.

Bottom-line, how do we fix this issue with the real-time protection not working on a reliable and consistent basis? If going back to the old version is the temporary fix until you work out the bugs on this new 3 version....please provide me with a link to the old version download, and stop telling people to download the latest build - AS IT DOES NOT WORK AS EXPECTED.

Edited by kysub
typo
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UPDATE:   This appears to be a clash between WIndows Defender and Malwarebytes Real-Time Protections.  I was able to get both running again by first shutting off RTP on Defender then restarting it on Malwarebytes.  I then got a message from Windows Defender:

https://support.microsoft.com/en-us/instantanswers/17d8b954-2ccc-a038-1424-537cb3835015/scan-an-item-with-windows-defender

After a couple of more attempts to turn RTP (for Windows Defender) back on, I am now able to have it available on both programs.

This is just my recent experience.  I have no idea what is going on behind the scenes, but this has worked for me.  I haven't tested a reboot as both are working normally as of now.

Edited by TonyRI
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You could post some logs to see if staff can figure out what's going on.
 
Please provide the information for from HERE to see if the staff can help you figure out what's going on with your system.

If your interested in going back to version 2, below is the link to download it.

https://data-cdn.mbamupdates.com/web/mbam-setup-2.2.1.1043.exe

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No, I am sorry I won't be an unpaid beta tester or a quality assurance customer. As I monitor this issue, it appears your company released a flawed version of your software. So far, all I have seen posted on your "support" forums here is: uninstall, reboot and reinstall the same flawed version. I see each and every time you ask for your customers to upload their personal info/logs from their computer systems to here, without any update to your flawed software.

I am not sure what to think of your company at this point. It appears to me/us (the paying customers) that you must have lessened your QA process, and don't really care to post any updates to this issue.

I'll uninstall and revert back to the 2x version, as it seems your company had knowledgeable software developers back when that version was released. Whomever is the product manager and software development team on this new 3x version should be ashamed of releasing an unfinished, bugged, and flawed version of a once superior product.

Hopefully, Malwarebytes will come back to the market with a fixed product. But you should be embarrassed that you are using your paying customers as your testing and QA team.

Edited by kysub
typo
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@kysub I can certainly understand your frustration... I was merely answering your topic with some suggestions and providing the info you were requesting.

For the record, I do not work for Malwarebytes I am only a volunteer here,  so this is not my software nor did I program it. I will let someone from Malwarebytes respond to your comments...

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Sorry to post again, that was not the solution, V3 stopped working again, hang in scan/protection turning off and so on :(

I tried to stay positive, but I'm afraid I have to start wondering if this is worth all the trouble, I'v trusted in MBAM for many years, but now I do not trust it to protect me any more.

I will start looking for a new solution, it's a sad day.

To the MBAM team, Thank you for all the good years with previous versions and good luck with v3, I'll keep an eye on your product, but as it is now, I'm out.

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