Infected and Malwarebytes can't seem to clean it up

[locken25]

Morning from Jamaica. So everyday I run malwarebytes and it brings up the same security breach. Could you help run me through a full purge?

[locken25]

I ran the FRST tool and have attached the files. Part of the issues happening is that everytime i open up chrome the homepage is changed and the search bar. As well as i get malware errors. I can't remember the name of it right now though I hope the files are more helpful.

Addition.txt

FRST.txt

[kevinf80]

Hello locken25 and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Continue with the following: Uninstall the following via Programs and Features... Note-UP Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Clean install Malwarebytes from version 2 to version 3... Please download MBAM-clean and save it to your desktop.   Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool. It will ask you to reboot the machine - please do so. Run the cleaner tool again, re-boot when complete. <<<---do not miss this step If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Next, Download AdwCleaner by Xplode onto your Desktop.   Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Let me see those logs in your reply, also tell me if you have any remaining issues or concerns... Thank you, Kevin...

fixlist.txt

[locken25]

Morning, Finally finished all the scans. Things look okay so far no error windows and i started up chrome and got my google home page. Mbam poped up a few times saying it was blocking some malware though

Fixlog.txt

mbam.txt

AdwCleaner[C0].txt

SophosVirusRemovalTool.log

[kevinf80]

Can you post  what is being blocked by Malwarebytes...Open Malwarebytes, select > "Reports" > checkmark (tick) on a blocked entry > "View Report" > "Export" > save to a text file and attach to your reply or copy to clipboard and paste to your reply...

Next, Download and save RogueKiller to your Desktop from this link: https://www.fosshub.com/RogueKiller.html/setup.exe Right click setup.exe and select Run as Administrator to start installing RogueKiller. At the next window Checkmark "Install 32 and 64 bit versions, then select "Next" In the next window skip Licence I.D. and Licence Key, select "Next" In the next window make no changes and select "Next" In the next window leave both "Additional Shortcuts" checkmarked, then select "Next" In the next window make no changes and select "Install" RogueKiller will extract and complete installation, in the new window leave "Launch Roguekiller" checkmarked, then select finish. RogueKiller will launch. Accept UAC, then read and accept "User Agreements" In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan" When the scan completes select "Open Report" In the new Window select "Export text" name that file RK.txt, save to your Desktop and attach to your reply Let me see those logs....   Thank you,   Kevin

[locken25]

Here are the requested logs

mbam2.txt

RK.txt

[kevinf80]

Continue with the following:

Right click on RogueKiller.exe and select "Run as Administrator" to start the tool, accept UAC.. In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan" When the scan completes checkmark (tick) the following against Process entries, ensure that all other entries are not Checkmarked. [Suspicious.Path|Proc.Injected|Proc.RunPE|VT.Trojan.Win32.Agent.nezfcx] nhspg.exe(5808) -- C:\Users\brigh\AppData\Local\Afpworks\nhspg.exe[-] -> Found Checkmark (tick) the following against Registry entries, ensure that all other entries are not Checkmarked [Suspicious.Path|VT.Trojan.Win32.Agent.nezfcx] (X64) HKEY_USERS\S-1-5-21-576910824-1960240654-1746704346-1001\Software\Microsoft\Windows\CurrentVersion\Run | {4CC65920-D261-005F-D147-CD5F310CC51F} : C:\Windows\Temp\nhspg.exe [-] -> Found [Suspicious.Path|VT.Trojan.Win32.Agent.nezfcx] (X64) HKEY_USERS\S-1-5-21-576910824-1960240654-1746704346-1001\Software\Microsoft\Windows\CurrentVersion\Run | Afpworks : C:\Users\brigh\AppData\Local\Afpworks\nhspg.exe [-] -> Found [Suspicious.Path|VT.Trojan.Win32.Agent.nezfcx] (X86) HKEY_USERS\S-1-5-21-576910824-1960240654-1746704346-1001\Software\Microsoft\Windows\CurrentVersion\Run | {4CC65920-D261-005F-D147-CD5F310CC51F} : C:\Windows\Temp\nhspg.exe [-] -> Found [Suspicious.Path|VT.Trojan.Win32.Agent.nezfcx] (X86) HKEY_USERS\S-1-5-21-576910824-1960240654-1746704346-1001\Software\Microsoft\Windows\CurrentVersion\Run | Afpworks : C:\Users\brigh\AppData\Local\Afpworks\nhspg.exe [-] -> Found Checkmark (tick) the following against Tasks entries, ensure that all other entries are not Checkmarked [Suspicious.Path|VT.not-a-virus:AdWare.Win32.Vopak.ekpz] \AppDataUpdater -- "C:\windows\adsvr.exe" -> Found [PUP.HackTool|VT.Trojan.Win32.Generic!BT] \AutoKMS -- C:\WINDOWS\AutoKMS\AutoKMS.exe -> Found Checkmark (tick) the following against File[/]] entries, ensure that all other entries are not Checkmarked [PUP.Gen0][File] C:\Users\brigh\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\G?ogle Chr?m?.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.emorhc.bat -> Found [PUP.Gen0][File] C:\Users\brigh\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\G??gle Chr?m?.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.emorhc.bat -> Found [PUP.HackTool][Folder] C:\Windows\AutoKMS -> Found [PUP.Gen1][Folder] C:\Users\brigh\AppData\Roaming\Easeware -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Age of Wonders III [GOG.com]\?g? ?f W?nders III.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnual3woa.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Battle.net\??ttl?.n?t.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnual ten.elttab.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DAEMON Tools Lite\D??MON Tools Lit?.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnualtd.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Final Fantasy X X-2 HD Remaster\Fin?l F?ntasy X X-2 ?D R?m?st?r.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnual_2-x&xff.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\G??gle ?hr?me.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.emorhc.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hearthstone\??arthstone.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnual ateb enotshtraeh.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\League of Legends\L??gue of Leg?nds.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnual.lol.bat -> Found [PUP.Gen0][File] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Torchlight 2 [GOG.com]\??r?hlight 2.lnk [LNK@] C:\Users\brigh\AppData\Roaming\Browsers\exe.rehcnualdom.bat -> Found Checkmark (tick) the following against Web Browser entries, ensure that all other entries are not Checkmarked [PUM.HomePage][Chrome:Config] Default [SecurePrefs] : homepage [https://%66%65%65%64.%73%6E%61%70%64%6F.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGIjVkxlyIP4NYe17aVLWoSb9jPybnVd5nYQEhd971c3ISZx97t7Pd-qaY4JdujBksTjCtbiJoymiBUDJU8c14ad7zpTvdDVyc7mTc3nGkw2ux-HkNRcefEqeMqOwKk83TnEjF9DYEWXfWGIhvp_8fn6kA3e1_g3AsK8WS21NOD5M-Xd9gGR6eRKmwBxm] -> Found [PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.keyword [google.com_] -> Found [PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.suggestions_url [http://suggestqueries.google.com/complete/search?q={searchTerms}] -> Found Hit the Delete button, when complete select "Open Report" in the next window select "Export txt" the log will open. Save to your Desktop for reference, also attach to next reply.   Post that log, also tell me if you have any remaining issues or concerns...   Thank you,   Kevin..

[locken25]

Here are the requested logs

RK2.txt

Edited March 7, 2017 by locken25

[kevinf80]

Run a scan with RogueKiller and post the fresh log..

Thank you,

Kevin..

[locken25]

here is the re done scan

RK3.txt

[kevinf80]

The log indicates the scan was aborted, is that correct..?

Quote

Mode : Scan Aborted -- Date : 03/08/2017 09:24:21 (Duration : 01:11:51)

 

[locken25]

Yeah the laptop got non responsive and I thought it was the program so i kept clicking cancel and then it can up with with two errors so i sent those

[kevinf80]

Those errors are related to found DNS settings and IP addresses, there is no code attached so are not definite suspicious entries. I get no suspicious returns when checking the IP settings...

IP Location	Jamaica Kingston Columbus Communications Jamaica Limited
ASN	AS30689 FLOW-NET - FLOW, JM (registered Dec 05, 2003)
Resolve Host	ns3.isp.jm.flow.cc
Whois Server	whois.arin.net
IP Address	65.183.0.76

 

How is your PC behaving now, do you have any remaining issues or concerns...?

[AdvancedSetup]

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