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Hello willhansen9 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs...

Thank you,

Kevin..
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Thanks for those logs, there is a nasty infection on your system, one of its drivers is protected and very difficult to remove. I want you to try from Safe mode first, in that mode windows will only load essential drivers so let us see if we can clear infection...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Now boot your system to Safe mode, instructions at following link if needed: https://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html

With windows now in Safe mode Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

When complete boot back to normal mode:

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see "fixlog.txt" and "FRST.txt" also "Addition.txt"

Thank you,

Kevin

 

 

fixlist.txt

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Hellowillhanse9,

The infection you suffrered is a new one, hence the difficulty with its protective driver. We have moved it to quarantine from Safe mode, new FRST logs do not show any recurring presence...

To make sure there are no remnants or other malware continue with the following scans...

Download and install Malwarebytes from Here: https://www.malwarebytes.com/mwb-download/thankyou/

When complete Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan Scan within Archives are both on.... Leave all other settings to default..

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Let me see those logs, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

 

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im going to let the third one run over night but here are the first two. thanks for your help

# AdwCleaner v6.044 - Logfile created 05/03/2017 at 20:51:53
# Updated on 28/02/2017 by Malwarebytes
# Database : 2017-03-02.1 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : Will - DESKTOP-MG0EN4R
# Running from : C:\Users\Will\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder deleted: C:\Users\Will\.proxycheck
[-] Folder deleted: C:\Users\Will\.AnonymizerLauncher
[-] Folder deleted: C:\Users\Will\AppData\Local\AnonymizerLauncher
[-] Folder deleted: C:\Users\Will\AppData\Roaming\Microleaves
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget
[-] Folder deleted: C:\Users\Will\AppData\Roaming\AGData


***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

[-] Task deleted: Online Application


***** [ Registry ] *****

[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Dataup
[#] Key deleted on reboot: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Dataup
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}
[-] Key deleted: HKLM\SOFTWARE\Microleaves
[-] Key deleted: [x64] HKLM\SOFTWARE\Microleaves
[-] Value deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32 [cpx]


***** [ Web browsers ] *****

[-] [C:\Users\Will\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Will\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\vhans\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\vhans\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\ellis\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\ellis\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [2309 Bytes] - [05/03/2017 20:51:53]
C:\AdwCleaner\AdwCleaner[S0].txt - [2441 Bytes] - [05/03/2017 20:50:40]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2455 Bytes] ##########
 

log.txt

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sorry about the wait but here it is

2017-03-06 05:35:42.587    Sophos Virus Removal Tool version 2.5.6
2017-03-06 05:35:42.587    Copyright (c) 2009-2016 Sophos Limited. All rights reserved.

2017-03-06 05:35:42.587    This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2017-03-06 05:35:42.587    Windows version 6.2 SP 0.0  build 9200 SM=0x100 PT=0x1 WOW64
2017-03-06 05:35:42.587    Checking for updates...
2017-03-06 05:35:42.600    Update progress: proxy server not available
2017-03-06 05:35:50.319    Option all = no
2017-03-06 05:35:50.319    Option recurse = yes
2017-03-06 05:35:50.319    Option archive = no
2017-03-06 05:35:50.319    Option service = yes
2017-03-06 05:35:50.319    Option confirm = yes
2017-03-06 05:35:50.319    Option sxl = yes
2017-03-06 05:35:50.320    Option max-data-age = 35
2017-03-06 05:35:50.320    Option vdl-logging = yes
2017-03-06 05:35:50.328    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2017-03-06 05:35:50.328    Machine ID:    bca0e6517d7a4f57b3a56d3ceff4f841
2017-03-06 05:35:50.329    Component SVRTcli.exe version 2.5.6
2017-03-06 05:35:50.329    Component control.dll version 2.5.6
2017-03-06 05:35:50.329    Component SVRTservice.exe version 2.5.6
2017-03-06 05:35:50.330    Component engine\osdp.dll version 1.44.1.2280
2017-03-06 05:35:50.330    Component engine\veex.dll version 3.68.0.2280
2017-03-06 05:35:50.330    Component engine\savi.dll version 9.0.7.2280
2017-03-06 05:35:50.330    Component rkdisk.dll version 1.5.31.1
2017-03-06 05:35:50.330    Version info:    Product version    2.5.6
2017-03-06 05:35:50.331    Version info:    Detection engine    3.68.0
2017-03-06 05:35:50.331    Version info:    Detection data    5.36
2017-03-06 05:35:50.331    Version info:    Build date    2/7/2017
2017-03-06 05:35:50.331    Version info:    Data files added    250
2017-03-06 05:35:50.331    Version info:    Last successful update    (not yet updated)
2017-03-06 05:35:59.728    Downloading updates...
2017-03-06 05:35:59.730    Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2017-03-06 05:35:59.730    Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-03-06 05:35:59.730    Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-03-06 05:35:59.730    Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2017-03-06 05:35:59.730    Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I49502] sdds.data0910.xml: found supplement IDE537 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2017-03-06 05:35:59.730    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE537 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE537 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I49502] sdds.data0910.xml: found supplement IDE538 LATEST path= baseVersion= [included from product IDE537 LATEST path=]
2017-03-06 05:35:59.730    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE538 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE538 LATEST path=
2017-03-06 05:35:59.730    Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-03-06 05:36:00.073    Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2017-03-06 05:36:00.073    Update progress: [I19463] Product download size 158884372 bytes
2017-03-06 05:36:11.736    Update progress: [I19463] Syncing product IDE537 LATEST path=
2017-03-06 05:36:11.736    Update progress: [I19463] Product download size 2537599 bytes
2017-03-06 05:36:13.531    Update progress: [I19463] Syncing product IDE538 LATEST path=
2017-03-06 05:36:13.531    Update progress: [I19463] Product download size 2166788 bytes
2017-03-06 05:36:15.995    Installing updates...
2017-03-06 05:36:16.600    Error level 1
2017-03-06 05:36:39.651    Update successful
2017-03-06 05:36:53.113    Option all = no
2017-03-06 05:36:53.113    Option recurse = yes
2017-03-06 05:36:53.113    Option archive = no
2017-03-06 05:36:53.113    Option service = yes
2017-03-06 05:36:53.113    Option confirm = yes
2017-03-06 05:36:53.113    Option sxl = yes

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How are things with your PC now, do you have any remaining issues or concerns....? if none continue with the following to clean up..

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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