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Can't sign into account after scan & restart.


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I ran a scan, removed some threats, and restarted my computer.

Now I when I try to log into my account I get the following error:

"We can't sign into your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost. [Sign out] [Dismiss]"

I have already tried signing out and back in and restarting my PC several times. I have changed my windows password as well. no dice.

Running Windows 10 64 bit if that helps at all.

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  • 3 weeks later...
On 3/3/2017 at 4:53 PM, Porthos said:

Click dismiss next time and you will get the temp profile. Open Malwarebytes there and disable self protection and also disable start with windows and exit MB and reboot. You should boot into your account.

I just downloaded and installed the trial version of Malwarebytes and had the same issue as the OP.  I found various other posts that offered no solutions and apparently abandoned by their respective OP's as they didn't even answer the initial responses.

In my case I did try to log into Windows 10 safe mode, but was again unable to log into my account and was given a temporary account which proved useless to even find the installation of malwarebytes.  So I re-started my machine and again got the "cannot sign into account" message.  However after dismissing it I was able to find the malwarebytes program.  Upon starting it, I did as Porthos instructed in a previous post.  After restarting again, I was able to log into my normal account as if nothing had happened.

So now the question becomes several: 

Do I turn the real-time protection back on?

Can I let malwarebytes run at startup?

Do I even want to consider the premium version of Malwarebytes?

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3 minutes ago, donut said:

Do I turn the real-time protection back on?

Not yet wait for next version.

 

3 minutes ago, donut said:

Can I let malwarebytes run at startup?

YES

 

4 minutes ago, donut said:

Do I even want to consider the premium version of Malwarebytes?

When you ran a scan did it find anything?? If yes I would get the premium so those things don't get installed in the first place.

I wont run a computer without but it is your compuyer and money. My.02 worth.

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I really appreciate the fast response.  There are things that were quarantined that I need to investigate further.  In the past I've always felt well protected due to using Symantec SEP along with a firewall that I administer actively to manage all the computers in my home.  However I did change from SEP to rely on less expensive AV programs.  I'm not feeling as comfortable as before.

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5 minutes ago, donut said:

I really appreciate the fast response.  There are things that were quarantined that I need to investigate further.  In the past I've always felt well protected due to using Symantec SEP along with a firewall that I administer actively to manage all the computers in my home.  However I did change from SEP to rely on less expensive AV programs.  I'm not feeling as comfortable as before.

All I use is Windows Defender and MB. I surf with Firefox with the Ublock Origin add with a few extra ticks enabled.

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