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can't sign into my account after rebooting computer

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I ran malwarebytes (windows 10) and now I can't sign into my windows account after rebooting.  It says "this problem can often be fixed by signing out of your account and then signing back in." I have done this multiple times and even changed my password based on the recommendation from somebody in a forum from Jan 2017 that has now been closed. help!

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  • Root Admin

First thing I would like you to try is to start in safe mode and let me know if it starts in the normal account


Reboot your computer in Safe Mode.

For Windows 8 or Windows 10 follow the instructions here – http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

For all other Windows operating systems follow the instructions here – http://support.eset.com/kb2268/?locale=en_US

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