MikeyJ Posted February 26, 2017 ID:1104626 Share Posted February 26, 2017 As a premium member I have had nothing but problems with the new 3.0 download. Every thing I have tried has not worked or at least in the long term. I have followed all instructions and have deleted, reinstalled, deleted reinstalled on several occasions, put in my license key and nothing works in the long term. It may work for one or two days but then I get the error pop-up that says my Real Time Protection is off and will NOT turn on. I have sent numerous emails to tech support as well as trying chat but this was a waste of time as no one will help. Is there no way of tech support taking control of my laptop and fixing this? How about going back to my original program that did work? Very frustrating!! Link to post Share on other sites More sharing options...
1PW Posted February 26, 2017 ID:1104631 Share Posted February 26, 2017 Hello @MikeyJ and Since you have opened a ticket with Malwarebytes' Tech Support, any actions suggested here would be at odds with your support representative's plan of action. If you would like to reply with only your ticket number, Malwarebytes management monitors this forum closely and could check on progress thus far. Thank you. Link to post Share on other sites More sharing options...
MikeyJ Posted February 26, 2017 Author ID:1104648 Share Posted February 26, 2017 All I am getting is the same old stuff. All I am asking is for a fix as all the downloads suggested do not work or give me back my old program. Link to post Share on other sites More sharing options...
MikeyJ Posted February 26, 2017 Author ID:1104650 Share Posted February 26, 2017 My ticket number is 1238383. Link to post Share on other sites More sharing options...
1PW Posted February 26, 2017 ID:1104657 Share Posted February 26, 2017 (edited) Hello @MikeyJ: Escalation has been initiated through Malwarebytes' forum management. Since it is Sunday morning in the U.S.A., where Malwarebytes' Tech Support is headquartered, please allow for a reasonably short delay for response. HTH Edited February 26, 2017 by 1PW Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 26, 2017 Root Admin ID:1104708 Share Posted February 26, 2017 Hello @MikeyJ sorry to hear you're having issues contacting support. Let me send you a private message with something to try. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 26, 2017 Root Admin ID:1104709 Share Posted February 26, 2017 Message sent, please check your private messages @MikeyJ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 27, 2017 Root Admin ID:1104762 Share Posted February 27, 2017 As the user has reported the Malwarebytes is now working well again I'll go ahead and close this topic now. Link to post Share on other sites More sharing options...
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