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Component package version: 1.0.69 --> 1.0.75 new component update underway

syrob
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Maurice Naggar

Maurice Naggar

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Hi.   If you would stick with this thread and provide more info, I feel confident we can get this pc squared away.

This tool will collect some information on the installation of Malwarebytes and create a report I need to review: 

NOTE: You may need to temporarily turn off your antivirus if it interferes with this tool.

I would also advise to Close all open work programs.  So that there is a un-cluttered view to Desktop.

Download mbam-check.exe and save it to your desktop    from this link
On Vista/Windows 7, 8, 10, Right-click on *mbam-check-3.0.4.1002.exe*  & select Run as Administrator & allow to Run when prompted by User Account Control.

Reply YES when prompted to allow it to proceed.
This tool runs very quickly & does not show a GUI window, and will flash a command prompt window.    After about a minute, you should find the report log on desktop.

It should then create a log file mb-CheckResult.txt on the DESKTOP
You should attach the mb-CheckResult.txt file located on _the desktop_ so that I can review.

Thanks for your patience.   I will review and then guide you to a clean new setup.

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Maurice Naggar

Maurice Naggar

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Thanks for the report.  It looks fine.   Did you look at the Dashboard and did it have a green check showing, Your're protected ?

 

you will see the following under Version Information on the About screen:

Malwarebytes version: 3.0.6.1469
Component package version: 1.0.75

To access this information, launch Malwarebytes and go to *Settings* and click the *About* tab. The component details are located under the *Version Information*.

TIP,   Please do one adjustment in Malwarebytes.

Click *Settings*.  Click *Protection* tab & scroll down to *Scan options.*    Be sure *Scan within archives* is set to OFF.
 

I do see you had a old help ticket on our Helpdesk.  are you ready to close that ticket  ?   ( assuming this is the same machine )

 

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syrob

syrob

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Hi,

Currently "Enable self-protection module early start" will NOT turn on.

Please address this issue.

I have seven pcs running your software  *** ALL***  have had multiple issues with various versions of 3.xxx, will test 1075 on the rest...

Again, on this  PC I just sent you the file on.. "Enable self-protection module early start" will NOT turn on...

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Maurice Naggar

Maurice Naggar

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Then, in that case. this needs a clean tool uninstall & then re-install.  what you have now is a carry over from the old setup   ( you did a install over the top of pre-existing).

First, open Malwarebytes.  Click My Account.   Write down License key (s).  Then click DEACTIVATE.

Close the window.   Use Control Panel & do a normal Uninstall for Malwarebytes.

Next

Next, download and save this cleanup tool from this link  to either the Desktop or to the Downloads folder first

Click the DOWNLOAD button and then save the file.

Once saved, you will see a file named  mb-clean.zip
You then need to extract the content ( unzip)

If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:
http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files


You may double click on mb-clean.exe to start it.  You will see a prompt by Windows control & you will see it is from Malwarebytes.
Please click Yes to allow it to proceed and have it run.
This will cleanup any old installation of Malwarebytes.

When done, please use the Windows Start menu and do a Restart.

 

Next,  find where you saved the FEB24  setup file.   Run the setup.  Accept the EULA by selecting the choice & take all other default settings.

After the setup has finsihed, do one Update run by clicking the circle icon on the far right pane of the Dashboard display  ( Scan status area on far right)

Then next click ACTIVATE on top bar   and enter the License key (s)

 

p.s.   The mb-clean tool  will generate a log file named mb-cleanresult.txt in the same location from which the tool was executed. Please locate this log and attach in your reply.

Edited by Maurice Naggar
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bdg2

bdg2

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3 hours ago, syrob said:

Hi

Updated from 1.0.69 --> 1.0.75

Got install error see attachment  (said ignore)

Rebooted PC now get Unable to start error

Back to the drawing boards for you !!!!!!!!!!

error MB.jpg

That shouldn't happen if you right click MalwareBytes tray icon and choose Quit MalwareBytes before you install the new version.

If you still have trouble make sure the MalwareBytes service (MBAMService.exe) isn't running and use an elevated task manager to kill it if it is.

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syrob

syrob

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All done, so far so good..

I have 10 ver 2.xx licenses of MB and antiexploit --> (20 supposedly now for 3.xxx) 

Unfortunately over the last two months have used up the licenses playing around with all the OLD troubled versions of 3.xxx AND not uninstalling my licences first before deletingprogram, can you contact HQ and tell them to reset to seven PCs

Thanks

 

 

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Maurice Naggar

Maurice Naggar

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Syrob.  You won't lose any license rights.   Lets handle that on the Helpdesk.  Wait a few minutes   and I will send you a message from there.

Let me know if this machine is all set & good to go.  Once that is done, we need to Close this thread.

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