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Hi @scorpasia

Sorry for not responding sooner.

First off, can you post here screenshots of the error?

Second, can you follow these instructions and post here the files?

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The MBARW devs must have good, detailed, documentation for a quality analysis.  Please consider running the following Malwarebytes written data gathering Support Tool:

1.) Download arwlogs.exe to an Administrator desktop of the system in question.
2.) Right-click the arwlogs.exe icon and select "Run as administrator".  A zipped archive should soon be generated to the Administrator desktop.
3.) Rather than email the archive as the tool directs, please attach the archive to your next reply in this topic.

Although more data may be required, after the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

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We have currently troubleshooting a similar issue so having the data above works.  Hopefully it can get us an understanding of your issue and find a solution soon.

thanks for your patience

-jong

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