Malwarebytes will not run, uninstalled now cannot reinstall

[franny683]

Just got a new HP laptop and 5 minutes after I fired it up my antivirus told me I had a threat. I tried to run mwb but it would not run. I uninstalled it and then tried to re-install it but get an error message when trying to install.

Attached are my FRST and Addition.txt

 

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello and

 

Uninstall outdated/damaged Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the latest MBAM version.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[AdvancedSetup]

Are you still with us? This topic will be closed soon if we do not hear back from you.

[franny683]

Sorry I am still with you but could not log into my email for some reason for 3 days.

Am working on this now.0

[franny683]

I ran the cleaner then downloaded from the link you provided.

When installing I got the following error:

c:\windows\system32\drivers\mbae64.sys

An error occurred while trying to replace the existing file: DeleteFile failed; code 5.

Access is denied.

Click retry to try again, ignore to skip this file (not recommended) or Abort to cancel installation.

 

Please advise what I should do.

 

[TwinHeadedEagle]

Okay, please try this fix and then run my previous step again:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[franny683]

Ran FRST. Log is attached.

Fixlog.txt

[TwinHeadedEagle]

Can you now try MalwareBytes uninstall tool?

[franny683]

Thank you I tried the uninstall tool and then was able to install Malwarebytes.

Thank you so much for your help and sorry for the delayed reply.