Need Help after reinstalling Windows

[BigNuts]

This is the 3rd time i have tried contacting you, Please help me sort my problem, I have installed a newer faster Hard Drive into my PC and reinstalled Windows 10, I then reinstalled my MalawareBytes and tried reactivating it, but got an error Message saying i had used my licence already, I now realize that i was supposed to Deactivate it 1st before i reinstalled windows , but i cannot obviously do that now, PLEASE tell me how to get my Licence back into my program??? , Thank You.

[BigNuts]

Case #1233867.

I am not sure if this is the correct place to ask this , but i am getting no reply from support tickest,This is the 3rd time i have tried contacting you, Please help me sort my problem, I have installed a newer faster Hard Drive into my PC and reinstalled Windows 10, I then reinstalled my MalawareBytes and tried reactivating it, but got an error Message saying i had used my licence already, I now realize that i was supposed to Deactivate it 1st before i reinstalled windows , but i cannot obviously do that now, PLEASE tell me how to get my Licence back into my program??? , Thank You. PS I have a lifetime Licence.

Edited February 21, 2017 by BigNuts

[Aura]

Hi BigNuts

Sadly, only the Help Desk can assist you with activation issues, so please stick with them until the end. You can also check your Spam and Junk folders in your inbox to see if their email were mistakenly moved there.

@celee

Edited February 21, 2017 by Aura

[BigNuts]

Thank you, they have now responded and sorted the issue, thank you.

[Aura]

Good to know, you're welcome