Signatures Won't Automatically Update

[ComputerUser54321]

I have MBAM for Business and I keep getting "Signature Database Outdated" emails.  The emails say Malware signature database is outdated by 10 day(s).  I can manually update the signatures but I shouldn't have to.  Why won't they update automatically?  Is it a firewall rule or something?

Possibly related is the fact that I get an message stating that Malwarebytes Management Console is unable to contact server to verify license key.  It still lets me login though.

[djacobson]

Have you added the external access URL prerequisites for console 1.7 to your network appliance; NGFW, proxy, content filter, etc? Disabled SSL Inspection for those URL's? You can also add those URL's to IE's Trusted Site list in Internet Options on your server.

[ComputerUser54321]

Hey Dyllon,

I had a look at this topic: 

 

I don't have anything blocking outbound or any content filters as you mentioned. I added https://keystone.mwbsys.com to IE's trusted sites anyway.  It was either that addition or a restart of the service that fixed it.  Now I can login without the error message and my signatures update ok.  I set it up to restart the service late every night so I'm hoping I don't have this issue anymore.

[djacobson]

Add the https://data-cdn.mbamupdates.com URL to the IE trusted sites as well. Restarting the service after adding the URL's was a good thing to do, glad to hear that knocked out the Keystone pop-up. Let me know how your signature updates progress!