Keep getting Error Code 0xc0000005 with dwm.exe prompt at startup? Any ideas how to remove this so called virus?

[pchelp123]

Needing help removing the dwm.exe virus... I have Windows 10. I can open up the computer but can't open anything.

I'm experiencing Error Code 0xc0000005 with Grey Screen at Startup. I can reboot if I power off/on from the tower and can navigate to reboot screen by pushing F12. However, I'm not sure how to fix this. When I click OK on the dialogue box (not sure if that is what it's called) another box prompts and says "Windows Command Processor has stopped working" with a Close program option, I click it and it says "Host Process for Windows Tasks has stopped working" when I click Close program another dialogue appears "Host Process for Windows Services has stopped working" when I click Close program it says "Shell Infrastructure Host has stopped working" and the screen remains black with the mouse cursor visible.

EDIT: I am no longer experiencing a grey screen. Somehow I was able to reboot and my desktop is visible and accessible now, however, it seems I cannot open anything. I'm assuming this should make it easier for anyone who may be able to help me?

Now the prompt says ONENOTEM.EXE - Applications Error with 0xc0000005

Edited February 20, 2017 by pchelp123
More information Update

[Aura]

Hi pchelp123

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums rules;
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;

This being said, it's time to clean-up some malware, so let's get started, shall we?

Are you able to follow the instructions in the thread below, and get me the FRST.txt and Addition.txt logs? You can boot in Safe Mode to scan with FRST if that's easier for you.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

 

Edited February 21, 2017 by Aura

[Aura]

Hi pchelp123,

Are you still with me?

[AdvancedSetup]

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