Web protection not working - 3.06 new beta update

[Acrobaze]

Hi,

The first time I installed this last version, it gave that :

Difficult to understand, isn't it ?

So, I uninstalled it, removed the leftovers, rebooted, reinstalled, re-rebooted and wanted to test it.  The result is that everything is "on" (web protection, exploit,  etc...) but when I click the web page test, it says me that the protection is disabled.

Tried this :

If it is your Website Protection having issues, please try the following two things:

1. Under Settings -> Protection, turn on "Enable self-protection module early start". Then reboot and see if your protection module starts up
2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up

but the buttons are not active (they weren't already before uninstall, the first time).

Else uninstalling a third time...is there a solution to get a MB3 working fine ?

Thank you.

mb-checkResult.txt

Edited February 20, 2017 by Acrobaze
typo

[Acrobaze]

Today :

There are  two pages to test :   http://52.21.84.70/    and     http://iptest.malwarebytes.org/  

The first works fine with IE11, Edge, Chrome and Firefox.

The second works fine only with Firefox. With the other browsers, it gives "The page can't be reached...".

I will check again tomorrow, in case this program works well only on odd days.

[Bazinga]

I tried both URLs in Chrome and got the same error: "If you are able to reach this page it means that IP protection is disabled on your machine."

All 4 "protections" in v. 3.0.6 are checked.

[Bazinga]

Never mind.  Things got completely unusable so I uninstalled the new version and then installed the previous one, along with Anti-Exploit. 

[Jekko]

Acroblaze,

Can you elaborate more on the issue?  You are saying all protection layers are on, but you navigate to one of the test websites listed, and you see a notification stating protection is disabled?

Do you see this on your screen?

According to the logs you've attached, it shows Web Protection is enabled.

[Super Dave]

@Jekko   see these threads

This is what he is talking about

[Jekko]

Thanks for the links Super Dave.

As dcollins stated here we are still internally testing and looking for a solution.

[Acrobaze]

2 hours ago, Jekko said:

 

1- You are saying all protection layers are on, but you navigate to one of the test websites listed, and you see a notification stating protection is disabled?-

2- Do you see this on your screen?

3- According to the logs you've attached, it shows Web Protection is enabled.

Hi @Jekko

1-  Yesterday, exactly as you said. Everytimes I clicked the two test url, the page said "If you are able to reach....".

2-  No, web protection is "on" since the installation, no problem with that. Today, things are as described in my second post.

3- Yes, indeed, it is.

What changed between yesterday and today : Under Settings -> Protection,  "Enable self-protection module early start" is "on", but yesterday, the button seemed inactive and showed "off".

I hope the solution will come soon. Thank you for the response.

[ComputerGuyMD]

I see this one all the time, just like the Real Time protection shut off. Open the interface navigating to Settings and the Protection tab. Click on the Web Protection sliders that states "turning on"...if it hangs, reboot and you should be good.

[Acrobaze]

7 hours ago, ComputerGuyMD said:

I see this one all the time, just like the Real Time protection shut off. Open the interface navigating to Settings and the Protection tab. Click on the Web Protection sliders that states "turning on"...if it hangs, reboot and you should be good.

As said, the web protection is already "on".....

[Xauma95]

the only thing that works for me was go back to version 3.0.5, i'll wait till all the problems are solved

[Jekko]

Acrobaze,

Have you tried clearing your browser's cache, or using CTRL+F5 to revisit the test block pages?  If the browser has a cache on the website, it's possible you will see a block notification, but the webpage will not be redirected to https://block.malwarebytes.org/

[Acrobaze]

11 minutes ago, Jekko said:

Acrobaze,

Have you tried clearing your browser's cache, or using CTRL+F5 to revisit the test block pages?  If the browser has a cache on the website, it's possible you will see a block notification, but the webpage will not be redirected to https://block.malwarebytes.org/

@Jekko

Just tried, but the same résults.

Finaly, this is this test page :   http://iptest.malwarebytes.org/  which doesn't work with IE11, Chrome and Edge, and today Firefox.

The other one : http://52.21.84.70/ works fine with every browser.

[Jekko]

@Acrobaze

Thanks for the quick reply!

When you visit iptest.malwarebytes.org, do you get a block notification?

Do you see it added to your reports section from MBAM's UI?

First I want to confirm that you are getting visual confirmation from MBAM that a block is happening.

[Acrobaze]

No, I don't get block notification from MB.

The messages in the four browsers are nearly the same : "This page can't be reached..." :

No report either. So, no visual confirmation from MB.

 

 

[Jekko]

The only time you get a block notification is when you navigate to http://52.21.84.70/ ?

[Acrobaze]

23 minutes ago, Jekko said:

The only time you get a block notification is when you navigate to http://52.21.84.70/ ?

Yes, and this time there is a report :

 

 

[Norwian]

Clean install of mb3-setup-consumer-3.0.6.1469 CU3 Feb24 solved the issue.

Thanks MB for your work.

[Acrobaze]

@Norwian

Hi,

Is http://iptest.malwarebytes.org/ blocked ?  With what browser(s) ?

[TempLost]

25 minutes ago, Acrobaze said:

@Norwian

Hi,

Is http://iptest.malwarebytes.org/ blocked ?  With what browser(s) ?

I've updated to mb3-setup-consumer-3.0.6.1469 CU3 Feb24 and if I click on the link in your post, nothing happens. If I right-click, and select "Open link in new tab", then I get the page below:-

[Norwian]

With Firefox 51.0.1 (64-bit) Edge and IE  http://iptest.malwarebytes.org/ is blocked correctly.

Delete your browser cache and try again.

 

[TempLost]

18 minutes ago, Norwian said:

With Firefox 51.0.1 (64-bit) Edge and IE  http://iptest.malwarebytes.org/ is blocked correctly.

Delete your browser cache and try again.

 

Forgot to say that my post related to Chrome and Windows 7 - thanks, I'll try clearing the cache when I'm next back on the PC.

UPDATE - cleared the cache and still get "This site cannot be reached"

Edited February 25, 2017 by TempLost
Added info

[Norwian]

13 minutes ago, TempLost said:

Forgot to say that my post related to Chrome and Windows 7 - thanks, I'll try clearing the cache when I'm next back on the PC.

UPDATE - cleared the cache and still get "This site cannot be reached"

Forgot to say that after clearing the cache restart your browser.

That worked for me.

[TempLost]

6 minutes ago, Norwian said:

Forgot to say that after clearing the cache restart your browser.

That worked for me.

That was silly of me not to remember to clean the cache - however, still get "This site cannot be reached". I'm not overly worried about it at the moment, I'm not in the habit of browsing potentially dodgy sites - I'm sure it'll get resolved soon.

[Acrobaze]

@TempLost and @Jekko

Problem solved.

- Uninstalled MB via the control panel and rebooted as asked

- Ran the mb-clean tool which works for every MB version  (look at the "readme.txt" file) :

https://malwarebytes.app.box.com/v/mb-clean  and rebooted (many registry keys and files removed)

- Re-installed the 24Feb version and rebooted.

Everything works fine, now.

 

mb-cleanresult.txt

mb-checkResult.txt

readme.txt

Edited February 26, 2017 by Acrobaze
Add "Readme".