Malwarebytes fails to remove malware

[tombecker]

A couple of days ago Malwarebytes routinely scanned and identified 3 Pups:  Trotux, MySites123.ShrtCln and IStartPageing.ChrPRST.  When I clicked on the button to remove these selected items the removal failed.  I am a bit concerned since I've had a couple other weird things happen in the interim.  I was not able to sign onto Win 10.  Windows was acting as if the password cache was unreadable.

Help!

[tombecker]

Notice this morning that the location of the malware that was not removed was my Mozilla Firefox profile.  On a hunch I simply went in to Firefox and refreshed the browser.  (Look under Help, Troubleshooting).  Ran MalwareBytes and it found no malware entries.  So I believe the problem is solved... for the moment.

[Aura]

Hi tombecker

Just be curiosity, do you have "Sync" enabled in your Mozilla Firefox profile?

Edited February 21, 2017 by Aura

[tombecker]

Aura,

Yes, I have Sync enabled.  Surprisingly, the PUP didn't replicate to my other machines (that I am presently aware of?)

 

Tom

[Aura]

Next time, disable Sync, remove the PUP using Malwarebytes, then re-enable sync and see if it comeback. It's the same with Google Chrome.

[tombecker]

Will do.

[Aura]

Good  

[AdvancedSetup]

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