Latest Update Not Working

ColColt · February 16, 2017

I sent in an email for this problem, tried their suggestion all to no avail. Ended up uninstalling/installing and still having problems. This software is pretty much useless anymore. My original problem I wrote about was...

Each morning I'm prompted that I'm not "fully protected, that Real Time Protection is OFF. Under Web Protection I try to turn it on and nothing changes, I still see the red triangle in the blue icon in the system tray telling me to turn on Real "time Protection layers". I tried turning it off and then on, rebooting-no change.

Now, under Settings today it shows Real Time Protection- OFF. Turn it on and it goes to "Starting...". Also, Malware Protection was shown OFF-turned that on and it went into Starting. Checked back later and still off. What's the deal with all this?

I don't know how that first attachment got in there-unrelated but couldn't delete it.

Edited February 16, 2017 by msherwood
Removed Facebook image as user said it wasn't needed.

bdubrow · February 16, 2017

Hi CoColt--

Can you please try the latest preview build available here?

This should hopefully address the problem you're seeing.

ColColt · February 18, 2017

Didn't work. All seemed to be going good till booted up this morning and back to the same thing again telling me Protection was disabled. Tried that and all it did was say, "Starting..." and never did or finish. I'm about ready to ditch this software.

bdubrow · February 18, 2017

Hi Colcolt--

We'd be happy to try and help you further if you could please provide the logs requested in this post:

Thank you,

ColColt · February 18, 2017

You shouldn't have to go through all that. Until the last update there was no problem and apparently, I'm not the only one having trouble with it.Nevertheless, I'll give it a stab.

ColColt · February 21, 2017

No speculations as yet? i ran and uploaded all the files requested.

Edited February 21, 2017 by ColColt

AdvancedSetup · February 21, 2017

Sorry for the delay @ColColt please give me some time to review your logs and I'll reply back soon.

ColColt · February 21, 2017

Sure-thanks.

AdvancedSetup · February 21, 2017

The logs indicate that some of our files are missing from the installation and it is crashing. It also shows some other errors, one being a driver that appears to be for your Avast antivirus.

Let me send you a private message and have you run a clean removal tool, then a reinstall and see if that corrects our program issues or not. Then if wanted or indicated we can possibly look at your other errors.

Application errors:
==================
Error: (02/18/2017 02:32:26 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application mbamservice.exe, version 3.1.0.415, time stamp 0x5881b7a1, faulting module Swissarmy.dll, version 4.2.0.135, time stamp 0x5890fa00, exception code 0xc0000005, fault offset 0x00000000000db8de,
process id 0xfe8, application start time 0x01d28a14c5540f91.

Error: (02/18/2017 01:03:38 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application mbamservice.exe, version 3.1.0.415, time stamp 0x5881b7a1, faulting module AEControllerImpl.dll, version 3.0.0.165, time stamp 0x589ca090, exception code 0xc0000005, fault offset 0x000000000022aa30,
process id 0xc50, application start time 0x01d28a05081c0cc1.

Error: (02/18/2017 11:37:02 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/18/2017 11:35:35 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/17/2017 10:37:02 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/17/2017 10:36:07 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/16/2017 03:13:05 PM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/16/2017 03:13:02 PM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/16/2017 10:50:26 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (02/16/2017 10:47:05 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Program Files\Western Digital\WD Drive Manager\MFC80U.DLL".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (02/18/2017 02:32:37 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 2 time(s).

Error: (02/18/2017 01:03:54 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/18/2017 11:35:49 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
The system cannot find the path specified.

Error: (02/18/2017 11:35:49 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Adobe Acrobat Update Service service to connect.

Error: (02/18/2017 11:35:49 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMChameleon service failed to start due to the following error: 
The system cannot find the file specified.

Error: (02/17/2017 10:39:33 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

Error: (02/17/2017 10:37:28 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMChameleon service failed to start due to the following error: 
The system cannot find the file specified.

Error: (02/17/2017 10:36:44 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The aswbIDSAgent service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

Error: (02/17/2017 10:36:44 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the aswbIDSAgent service to connect.

Error: (02/17/2017 10:36:12 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The VBoxAsw Support Driver service failed to start due to the following error: 
The system cannot find the path specified.

ColColt · February 21, 2017

Very good-thanks.

ColColt · February 21, 2017

I did all that was recommended. The icon appeared in the system tray but still had the warning of Protection triangle in it...doing a scan to see if that helps at all. In doing that the red triangle disappeared, at least temporarily.

AdvancedSetup · February 21, 2017

I've replied to your PM. We'll review some more logs

Cheers

Latest Update Not Working

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