Real time protection layers turned off

[Eric7828]

I am having the same problem since upgrading to version 3.0.6.1469. Have a laptop running version 2.2.1.1043 and there are no problems.

[Eric7828]

This worked for me on a Windows 8 PC.

##########Automated message##################

Hello and welcome to Malwarebytes support. Please follow the steps below as we feel may resolve the issue you are currently experiencing:

Step 1: Clean
- Uninstall Malwarebytes 3.0.5 from the "Windows Control Panel":https://www.bleepingcomputer.com/tutorials/uninstall-a-program-in-windows/.
- Reboot your computer.
- Note: If you are running or have been advised advised to revert to version 2.2.1,  please download and run the MBAM-clean tool from the link below. This tool will remove any remnants of earlier versions of Malwarebytes prior to version 3.0.
** "MBAM Clean Tool Download":https://downloads.malwarebytes.org/file/mbam_clean
- Reboot your computer


Step 2: Installation
- Download and Run the Malwarebytes 3.0.6 installer from the link below
** "Download MB3 Installer":https://www.malwarebytes.com/mwb-download/thankyou/
- Locate and double click the file, mb3-setup-consumer.exe, to run the installer:
** Be sure to check your downloads folder if you do not see the file
** You may see a notification explaining that your existing Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit, or Malwarebytes Anti-Ransomware (Beta) applications need to be uninstalled before you can install Malwarebytes 3.0.
- Press Accept, then follow this prompts on the installer window.
- Malwarebytes will open automatically to the new welcome screen.
- If you have a premium subscription for either Malwarebytes Anti-Malware or Malwarebytes Anti-Exploit Proceed to Activation.


Step 3: Activation (Premium Subscribers Only)
- If you do not already have your license key on hand, You can obtain your license info here:https://support.malwarebytes.com/customer/portal/articles/1835295-how-do-i-obtain-my-license-key-or-confirmation-email-?b_id=6400
- Press the Activate button in the top right.
** If you only see a My Account button in the top right your license has already migrated over. Please click My Account to verify.
- Copy and Paste your License info to the appropriate boxes.
** If your activation info has an ID press the "My license came with a License ID" _link_
- Click the Activate button to activate your Malwarebytes 3.0 Premium license
- Restart your PC one more time.



If these instructions resolved your issue please reply back to let us know.
If these instructions did not resolve your issue please continue on to collect some diagnostic logs for your agent.


Collect Malwarebytes Check Log
- Please download and double-click to run the Malwarebytes 3.0 diagnostic tool: "Mb3_check Download":https://downloads.malwarebytes.org/file/mb3_check
- A black command prompt window will briefly appear, and a log file will be created. The log will be saved to either your desktop or downloads folder as *mb-checkResult.txt*.
- Please attach that log file in a reply to this email and an agent will reply to you as soon as possible.

Best regards,
Malwarebytes Support Team
 

[greggm5656]

I have had this issue for quite a while.  I just tried the fix posted by Eric.  It is working as of now - but since this issue has been sporadic, I am still a little skeptical.  

[greggm5656]

Well it worked for a few days and now I am getting the "Real-Time Protection layers turned off" again!  This is not fun!!!!

[cmarlow]

This started happening to me about 2 or 3 weeks ago. None of the available suggestions have worked for me and Malwarebytes support seems to be groping in the dark. I like Malwarebytes and have been using it for a few years; but, with this nagging error, I don't have any confidence that I'm being protected. My subscription is good for 55 more days. I wonder if I get my money back for all the time that I don't seem to be protected. I want to keep using Malwarebytes; but, I can't trust it for now. Is there another, equivalent malware protection program that can be used until Malwarebytes solves this problem (if ever)? Thanks.

[bdubrow]

Hello--

We have a beta of an upcoming update now available that we hope addresses these issues.

Please see this post for details:

 

[hubingdan]

I have this pop up error message as well.  In my Dashboard, the Web protection is Off.  I did get it to go on, but a couple days later, it went back off.  (I don't like this!)  I'm hoping an update will fix this issue.

I'm on Windows 10 Home Inside Preview, Build 14986 and using Malwarebytes 3.0.6.1469.

Dan

 

[bdubrow]

Hi hubingdan--

We have a beta of an upcoming update now available that we hope addresses these issues.

Please see this post for details:

 

[Gwynn]

My Malware is FOREVER turned OFF.

 

What the heck is going on?  I paid for this program, and FAR TOO MUCH at that, and the dawggone thing is always turned off.  I click to turn it ON, and scan to see if there are any problems, and click on it to get it off my screen so I can use my computer, and the next thing I know, I get another FLASHING message saying my malware is turned OFF.

 

What is going on?  For all the trouble I'm having with this program, I think I should get another program to put on my Kindle Fire.  Why do you charge so much?  And why can't I get separate Malware programs for the other computers and Kindle Fires my husband and I have in our house.