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A ****.tmp.exe file exist

FM0610

By FM0610
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FM0610

FM0610

Posted
Posted

Hello,
 
My computer is suspected to be infected with virus. Everytime my anti virus software (Kaspersky) deleted it, the xxx.tmp.exe will be generated in my temp files after my reboot. 

Google chrome starts flickering 4-5 times and when you search for a result it displays the less memory error.  

I have used FRST64.exe to make a scan. Attached please find FRST.txt & Addition.txt for your review.


Please Help!
 
Thanks.

FRST.txt

Addition.txt

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kevinf80

kevinf80

Posted
Posted

Hello FM0610 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes and is updated do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress....
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.


Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Let me see those logs, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

 

 

fixlist.txt

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FM0610

FM0610

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Posted

Hello Kevinf80. Really thank you so much for your help and details explanation step by step.

Attached please find the "Fixlog.txt" generated by FRST64.exe and "Text file.txt" generated by Malwarebytes version 3.

Also here is the copy of log generated by AdwCleaner:

 

# AdwCleaner v6.043 - 記錄檔已建立 15/02/2017 於 09:19:43

# 已更新於 27/01/2017 由 Malwarebytes

# 資料庫 : 2017-02-13.1 [伺服器]

# 作業系統 : Windows 10 Home  (X64)

# 使用者名稱 : user - X1-903

# 執行自 : C:\Users\user\Desktop\AdwCleaner.exe

# 模式: 清除

# 支援 : https://www.malwarebytes.com/support

 

 

 

***** [ 服務 ] *****

 

 

 

***** [ 資料夾 ] *****

 

[!] 未刪除資料夾: C:\users\user\AppData\Local\Tencent

[!] 未刪除資料夾: C:\users\user\AppData\LocalLow\Tencent

[-] 已刪除資料夾: C:\Program Files\ByteFence

[!] 未刪除資料夾: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\腾讯软件

[!] 未刪除資料夾: C:\Users\Public\Documents\Tencent

[!] 未刪除資料夾: C:\WINDOWS\SysWoW64\config\systemprofile\AppData\Roaming\Tencent

 

 

***** [ 檔案 ] *****

 

 

 

***** [ DLL ] *****

 

 

 

***** [ WMI ] *****

 

 

 

***** [ 捷徑 ] *****

 

 

 

***** [ 排程工作 ] *****

 

 

 

***** [ 登錄檔 ] *****

 

[-] 已刪除機碼: HKU\S-1-5-21-3546813953-1753959727-3449583041-1001\Software\Classes\Tencent

[#] 機碼於充新動已刪除: HKCU\Software\Classes\Tencent

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\metnsd

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\Tencent

[#] 機碼於充新動已刪除: [x64] HKCU\Software\Classes\Tencent

[#] 機碼於充新動已刪除: [x64] HKLM\SOFTWARE\Classes\metnsd

[#] 機碼於充新動已刪除: [x64] HKLM\SOFTWARE\Classes\Tencent

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\AppID\{51BEE30D-EEC8-4BA3-930B-298B8E759EB1}

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\CLSID\{70DE12EA-79F4-46BC-9812-86DB50A2FD64}

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\CLSID\{B9E49847-9822-4139-BC55-7173ED1ADA11}

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\Interface\{6B3732AA-F6D4-4F16-9E22-49EDC52C9514}

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\Interface\{B9E49847-9822-4139-BC55-7173ED1ADA11}

[-] 已刪除機碼: HKU\S-1-5-21-3546813953-1753959727-3449583041-1001\Software\PRODUCTSETUP

[-] 已刪除機碼: HKU\S-1-5-21-3546813953-1753959727-3449583041-1001\Software\csastats

[#] 機碼於充新動已刪除: HKCU\Software\PRODUCTSETUP

[#] 機碼於充新動已刪除: HKCU\Software\csastats

[#] 機碼於充新動已刪除: [x64] HKCU\Software\PRODUCTSETUP

[#] 機碼於充新動已刪除: [x64] HKCU\Software\csastats

[-] 已刪除機碼: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com

[-] 已刪除機碼: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com

[#] 機碼於充新動已刪除: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com

[#] 機碼於充新動已刪除: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com

[-] 已刪除機碼: HKLM\SOFTWARE\Classes\AppID\DownloadProxy.EXE

[-] 已刪除機碼: HKCU\Software\MozillaPlugins\@1.qq.com/npqqwebgame

 

 

***** [ 瀏覽器 ] *****

 

 

 

*************************

 

:: "追蹤 (Tracing)" 機碼已刪除

:: Winsock 設定已清除

 

*************************

 

C:\AdwCleaner\AdwCleaner[C0].txt - [3153 位元組] - [15/02/2017 09:19:43]

C:\AdwCleaner\AdwCleaner[S0].txt - [3304 位元組] - [15/02/2017 09:18:00]

 

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [3307 位元組] ##########

 

No threats were found using "Sophos Free Virus Removal Tool" to scan.

Thank you so much again.

Fixlog.txt

Text file.txt

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FM0610

FM0610

Posted
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Posted

I am sorry, seems the virus still here. After I restart my computer, Kaspersky shows message of following:

"g24FD.tmp.exe failed to detoxication, it is deleted". After I restart my computer, similar message will reappear.

And my google chrome still flickers 4-5 times. Is there any step I do wrongly ?

Please kindly help.

Thanks. 

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kevinf80

kevinf80

Posted
Posted

No you`ve done nothing wrong, problem is we are not finding the root cause of the issue.. Run the following and post the produced log:

Download and save RogueKiller to your Desktop from this link:

https://www.fosshub.com/RogueKiller.html/setup.exe

Right click setup.exe and select Run as Administrator to start installing RogueKiller.

At the next window Checkmark "Install 32 and 64 bit versions, then select "Next"

user posted image

In the next window skip Licence I.D. and Licence Key, select "Next"

user posted image

In the next window make no changes and select "Next"

user posted image

In the next window leave both "Additional Shortcuts" checkmarked, then select "Next"

user posted image

In the next window make no changes and select "Install"

user posted image

RogueKiller will extract and complete installation, in the new window leave "Launch Roguekiller" checkmarked, then select finish.

user posted image

RogueKiller will launch. Accept UAC, then read and accept "User Agreements"

user posted image

In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan"

user posted image

When the scan completes select "Open Report"

user posted image

In the new Window select "Export text" name that file RK.txt, save to your Desktop and attach to your reply

user posted image
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kevinf80

kevinf80

Posted
Posted (edited)

Right click on RogueKiller.exe and select "Run as Administrator"  to start the tool, accept UAC..

In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan"

iDOW3I5.jpg

When the scan completes Checkmark (tick) the following against ¤¤¤ 系統登錄 : 13 ¤¤¤ entries, ensure that all other entries are not Checkmarked

[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {9984F52A-3447-4F68-939A-C2DF428B9B1D} : v2.25|Action=Allow|Active=TRUE|Dir=In|App=C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\WIN10CHECK0704.EXE|Name=???????| [x] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {9ED72E44-D4E0-4EAB-BA27-0B444CCD7101} : v2.26|Action=Allow|Active=TRUE|Dir=In|App=C:\Program Files (x86)\Tencent\QQ\Bin\auclt.exe|Name=QQUpdate| [7] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {83E91A56-6C95-45C4-81F7-56A240844F0B} : v2.26|Action=Allow|Active=TRUE|Dir=In|App=C:\Program Files (x86)\Tencent\QQ\Bin\txupd.exe|Name=QQUpdate2011| [x] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {72F5D38D-4879-414D-B481-F8FB5D2EB0BF} : v2.26|Action=Allow|Active=TRUE|Dir=In|App=C:\Program Files (x86)\Tencent\QQ\Bin\SetupEx\SetupEx.exe|Name=SetupEX| [x] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {370CBECD-6FE9-42B8-BF2C-C4F267EC78D2} : v2.26|Action=Allow|Active=TRUE|Dir=In|App=C:\Program Files (x86)\Tencent\QQ\Bin\maLauncher.exe|Name=maLauncher| [7] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {0814577A-DAD2-4D70-BA0F-EB8B5B330EC3} : v2.26|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Private|App=C:\Program Files (x86)\Tencent\QQMusic\QzoneMusic\QzoneMusic.exe|Name=QzoneMusic| [7] -> ??
[PUP.Gen1] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {20E2DE76-5703-4881-8CEF-43952AD6D5D2} : v2.26|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Private|App=C:\Program Files (x86)\Tencent\QQMusic\QzoneMusic\QzoneMusic.exe|Name=QzoneMusic| [7] -> ??

Checkmark (tick) the following against ¤¤¤ 檔案 : 8 ¤¤¤[b/]] entries, ensure that all other entries are not Checkmarked

[PUP.Gen1][資料夾] C:\ProgramData\Tencent -> ??
[PUP.Gen1][檔案] C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\????\????\????.lnk [LNK@] C:\PROGRA~2\Tencent\AppStore\Bin\AppStore.exe -> ??
[PUP.Gen1][檔案] C:\Users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\????\????\??????.lnk [LNK@] C:\PROGRA~2\Tencent\AppStore\uninst.exe -> ??
[PUP.Gen1][檔案] C:\Users\user\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\??QQ.lnk [LNK@] C:\PROGRA~2\Tencent\QQ\Bin\QQSCLA~1.EXE -> ??
[PUP.Gen1][資料夾] C:\Users\user\AppData\Roaming\Tencent -> ??
[PUP.Gen1][資料夾] C:\Users\user\AppData\Local\Tencent -> ??
[PUP.Gen1][資料夾] C:\ProgramData\Tencent -> ??
[PUP.Gen1][資料夾] C:\Program Files (x86)\Tencent -> ??

 

Hit the Delete button, when complete select "Open Report" in the next window select "Export txt" the log will open. Save to your Desktop for reference, also attach to next reply.

Also let me know if any remaining issues or concerns..

Thank you,

Kevin

Edited by kevinf80
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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Hello @FM0610

Kevin is out on vacation for a couple more days. If there is something more I can assist you with please let me know. The current logs you posted seem to indicate that Malwarebytes is crashing.

If you still need help please let me know, or if you'd like to wait for Kevin to return that's okay too, whatever you'd like to do.

Thank you

Ron

 

 

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