Real Time Protection Turning Off, then ON, then OFF

[drdancm]

The solution suggested by Staff (Celee):

If it is your Website Protection having issues, please try the following two things:

1. Under Settings -> Protection, turn on "Enable self-protection module early start". Then reboot and see if your protection module starts up
2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up

Does not solve the Problem.

Sometimes clicking the Turn on button on the Pop Up, fixes the problem, sometimes it does not. Even after it does, some hours later or on re-boot, you get the same problem, same Pop Up, and this happens on every machine that has updated to Malwarebytes 3.06 (Big Mistake, it's probably best to stay with Malwarebytes v 2.xx with the independent versions of Malwarebytes AE, and Anti Ransom).

Malwarebytes solutions are nothing but stabs in the dark, so far. My conclusion is that v 3.00 was released way too early, before all of the most serious bugs were found and fixed.

In addition, solutions to other problems are such that the customers are asked to go through a lot of steps, some of which can take hours (scans) in order to submit data and to complete tech support suggestions. This is not a good way to deal with customers. 

 

An example of how Malwarebytes does not appear to be aware of or give a damn about wasting customers time is that there is no link to this Forum from the Help menu (no help menu exists in fac t! ), and to get a support link you have to find the About tab under Settings, and the interface for the Exclusion Tab is the just about the worst imaginable, totally degraded from the version 2.xxx, which itself was not ideal. Finally the Exclusion does not work the way it is supposed to. You can exclude folders, but Malwarebytes does not exclude those items and removes programs that you have installed and use (Auslogic Defrag for example).

What we want is an upgrade that has eliminated the problems in the first place.

 

 

 

[randl]

I have exactly the same problem.  I'm quite concerned about Real-Time Protection layers turned off.

[randl]

Also, even when I try to manually start website protection, it says Starting... permanently.  It never actually  starts.

[dcollins]

Can you run mb-check from the following link? This will create a file named mb-checkResult.txt on your desktop, please upload this file so we can check some settings on your machine.

https://downloads.malwarebytes.org/file/mb3_check

[randl]

Here you go...

MB-CheckResult.txt

[dcollins]

It looks like you're still on 3.0.5, can you try upgrading to 3.0.6? You can download it from here: https://www.malwarebytes.com/mwb-download/thankyou/

You should be able to install 3.0.6 directly on top of 3.0.5, but if you run into issues, you may want to uninstall 3.0.5 and then install 3.0.6 after that. Be sure to write down your license information from Settings -> About so you can easily enter that back in.

[Nojive55]

Just to add to this I'm having the same problem and have to turn it on manually.

I've taken dcollns advice and downloaded and installed 3.0.6 and will report back if it cleans 

MB-CheckResult.txt

[randl]

Installed 3.0.6 and reset the option for "Enable self-protection module".  Also, turned off "Enable self-protection module early start."

Web Protection came on from the startup.  Seems to be fine now.  I'll update if there's anything more to say.

Thanks, Devin,

randl

 

[randl]

I'm back; same problem, again.  This time with 3.0.6.1469.  Thoughts?

[randl]

Now it's working.  Intermittent.  I couldn't get Web Protection to start last night.  Still .1469, so it's nothing you did.