ray1231 Posted January 31, 2017 ID:1097510 Share Posted January 31, 2017 I have the same problem on CHROME, IE, and EDGE if i type in the URL http://iptest.malwarebytes.org or http://52.21.84.70 i get the page that says IF YOU ARE SEEING THIS PAGE YOUR IP PROTECTION IS DISABLED. I do not know how long this has been going on for as i have only just stumbled on this thread and did not know there was a test you could do so i just assumed everything was OK. Now i know there is a problem i am concerned that my computer will get infected.I am running the latest version 3.0.6 ,is there going to be a fix soon and if so how will i know and how soon will it be. I am not running F-secure but i do have EMSISOFT internet security and also STRONG VPN, hope this info helps. Is there anything else i should do to protect my laptop while this gets fixed or am i OK. Link to post Share on other sites More sharing options...
dcollins Posted January 31, 2017 ID:1097516 Share Posted January 31, 2017 @ray1231 if you disable your VPN software, does the issue go away? Link to post Share on other sites More sharing options...
ray1231 Posted January 31, 2017 Author ID:1097519 Share Posted January 31, 2017 Just disabled VPN and tried again exactly the same thing happened made no difference,should i try to do something with my EMSISOFT to see if that helps. Link to post Share on other sites More sharing options...
dcollins Posted January 31, 2017 ID:1097649 Share Posted January 31, 2017 (edited) @ray1231 you can try disabling Emsisoft to see if that helps, but we haven't heard of any other issues regarding Emsisoft. Can you provide the logs I mentioned a few pages ago please and we'll see if we can figure something out Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.Note: You need to run the version compatible with your system. **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. Double-click to run it. When the tool opens click Yes to the disclaimer.Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. Click the Scan button. When the scan has finished, it will save 2 logs in the same directory the tool was run from. Please attach the following logs: Addition.txt FRST.txt Edited January 31, 2017 by dcollins Link to post Share on other sites More sharing options...
digmorcrusher Posted January 31, 2017 ID:1097658 Share Posted January 31, 2017 13 hours ago, ray1231 said: I have the same problem on CHROME, IE, and EDGE if i type in the URL http://iptest.malwarebytes.org or http://52.21.84.70 i get the page that says IF YOU ARE SEEING THIS PAGE YOUR IP PROTECTION IS DISABLED. I do not know how long this has been going on for as i have only just stumbled on this thread and did not know there was a test you could do so i just assumed everything was OK. Now i know there is a problem i am concerned that my computer will get infected.I am running the latest version 3.0.6 ,is there going to be a fix soon and if so how will i know and how soon will it be. I am not running F-secure but i do have EMSISOFT internet security and also STRONG VPN, hope this info helps. Is there anything else i should do to protect my laptop while this gets fixed or am i OK. Not sure if this helps but I am running Emsisoft and MBAM blocks both of these sites for me. Link to post Share on other sites More sharing options...
ray1231 Posted January 31, 2017 Author ID:1097717 Share Posted January 31, 2017 I have just run the FRST scan and am attaching both texts for you Addition.txt FRST.txt Link to post Share on other sites More sharing options...
ray1231 Posted February 1, 2017 Author ID:1097852 Share Posted February 1, 2017 11 hours ago, dcollins said: @ray1231 you can try disabling Emsisoft to see if that helps, but we haven't heard of any other issues regarding Emsisoft. Can you provide the logs I mentioned a few pages ago please and we'll see if we can figure something out Please download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.Note: You need to run the version compatible with your system. **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save. Double-click to run it. When the tool opens click Yes to the disclaimer.Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. Click the Scan button. When the scan has finished, it will save 2 logs in the same directory the tool was run from. Please attach the following logs: Addition.txt FRST.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
ray1231 Posted February 1, 2017 Author ID:1098127 Share Posted February 1, 2017 (edited) On 1/31/2017 at 4:30 PM, digmorcrusher said: Not sure if this helps but I am running Emsisoft and MBAM blocks both of these sites for me Thanks for your post i think i will leave EMSISOFT alone i also do not think it has anything to do with this problem. Edited February 1, 2017 by ray1231 Link to post Share on other sites More sharing options...
ray1231 Posted February 1, 2017 Author ID:1098132 Share Posted February 1, 2017 I am still waiting for MBAM staff member dcollins to answer my reply to the two texts i sent back as he requested. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
dcollins Posted February 1, 2017 ID:1098156 Share Posted February 1, 2017 @ray1231 unfortunately I don't have any updates to share yet, we are working on a solution for the issue, but your logs didn't point out anything specific. Link to post Share on other sites More sharing options...
ray1231 Posted February 3, 2017 Author ID:1098644 Share Posted February 3, 2017 So dcollins i know you said you are still working on the problem but can you answer one simple question IS MY LAPTOP PROTECTED OR NOT. At this precise time am i vulnerable to malware and do i need to do anything else to protect my computer until this is fixed.PLEASE reply as soon as possible with your advise before any infection gets on my laptop, thank you. Link to post Share on other sites More sharing options...
ray1231 Posted February 6, 2017 Author ID:1099301 Share Posted February 6, 2017 Its been 3 days now and i am still waiting to hear from dcollins to tell me weather my laptop is PROTECTED or not in its currant state. Its a simple question and as a premium customer i would appreciate a straight forward answer. Although any answer would be better than the silence i have gotten up to now, i find it extremely annoying that he has chosen to ignore my post instead of giving me a straight answer. Link to post Share on other sites More sharing options...
dcollins Posted February 6, 2017 ID:1099420 Share Posted February 6, 2017 @ray1231 if the other layers of protection are enabled, you should be well protected. Note that each protection module in MB3 adds another layer of security, attempting to stop threats from getting to you or impacting your machine if they do get through to you. As for the DNS error issue, we are working on some tests internally to confirm the issue, but it most likely won't be fixed until our next update. Link to post Share on other sites More sharing options...
ray1231 Posted February 6, 2017 Author ID:1099527 Share Posted February 6, 2017 Thank you for your reply dcollins i feel better now knowing that i am at least partly protected,i do have EMSISOFT internet security as well so all in all i think i should be ok until the next MBAM update. Could you give me a hint as to when the next update will be. THANK YOU. Link to post Share on other sites More sharing options...
dcollins Posted February 6, 2017 ID:1099532 Share Posted February 6, 2017 @ray1231 we do not have an ETA at this time Link to post Share on other sites More sharing options...
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