obi_comeon_blowme Posted February 13, 2017 ID:1101386 Share Posted February 13, 2017 Hi, and thank you in advance! after researching for days i finally just recorded the pop up to see what it says. As I seen on here people had the same problems. I was going to attempt to FRST myself and thought it was just copy and paste the whole logs into the fixit file LOL I figured better be safe then sorry and have an expert do it. I have already done malware bytes scans, ADWcleaner scan(i think i went out of order but still have log) and have my FRST.txt and Addtional.txt logs all my folders and files are unhidden someone please make a fix it file for me please Link to post Share on other sites More sharing options...
kevinf80 Posted February 13, 2017 ID:1101429 Share Posted February 13, 2017 Hello obi_comeon_blowme and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Post the logs from FRST, AdwCleaner and Malwarebytes in your next reply.... Thank you, Kevin..... Link to post Share on other sites More sharing options...
obi_comeon_blowme Posted February 13, 2017 Author ID:1101452 Share Posted February 13, 2017 Was looking forward to hearing from you Kevin. Here are the logs. THank you. Also can i keep all the cleaning tools in a zip flash when im done for future reference? Addition.txt FRST.txt AdwCleaner[S0].txt Malwarebytes.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 13, 2017 ID:1101454 Share Posted February 13, 2017 Thanks for those logs obi_comeon_blowme, Uninstall SpyBot S&D - https://www.safer-networking.org/faq/how-to-uninstall-2/ The AdwCleaner shows entries as "Found" can you run it again, this time use the "Clean" option.... Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Clean install Malwarebytes from version 2 to version 3... Please download MBAM-clean and save it to your desktop. Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool. It will ask you to reboot the machine - please do so. Run the cleaner tool again, re-boot when complete. <<<---do not miss this step If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Next,Emsisoft Emergency Kit Click Here to download Emsisoft Emergency Kit. The download will automatically start after a moment. Save EmsisoftEmergencyKit.exe to your Desktop. Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8/10 users: Accept UAC warning if it is enabled). A screen like this will appear: Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\). Once the extraction is done, an icon will appear on your Desktop. Double click it to start Emsisoft Emergency Kit. Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear: Choose Yes, then wait for EEK to finish updating. Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes. Wait for the scan to finish. If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected. If Emsisoft Emergency Kit asks to reboot, please do so immediately. The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop. Please Copy and Paste the contents of the scan log in your next reply. Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Let me see those logs, also tell me if there are any emaining issues or concerns..... Thank you, Kevin.... fixlist.txt Link to post Share on other sites More sharing options...
obi_comeon_blowme Posted February 14, 2017 Author ID:1101641 Share Posted February 14, 2017 Alright here we go the remaining logs, no virus found for Sophos. Fixlog.txt Malwarebytes.txt Scan_170213-085721.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 14, 2017 ID:1101681 Share Posted February 14, 2017 Is your PC responding OK now...? are there any remaining issues or concerns... Thank you, Kevin... Link to post Share on other sites More sharing options...
obi_comeon_blowme Posted February 16, 2017 Author ID:1102209 Share Posted February 16, 2017 seems like all is honky dory! thanks a lot kevin. sorry for the late response been battling with strep throat! cheers Link to post Share on other sites More sharing options...
kevinf80 Posted February 16, 2017 ID:1102260 Share Posted February 16, 2017 Thanks for the reply/update, we still need to clean up..... Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 18, 2017 Root Admin ID:1102730 Share Posted February 18, 2017 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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