meathome Posted February 8, 2017 ID:1099927 Share Posted February 8, 2017 I have tried the steps at the beginning telling me to turn on Self Protection Module, reboot and, if that doesn't work, to turn off Self Protection Module and reboot, and still Web Protection will not come on. I clicked the switch to turn it on ten minutes ago and it turned green, says it's "starting" and still I'm waiting for it to start. Every time I turn on my laptop, I get message saying Protection Layers have been turned off, and that I am not fully protected. This is a PAID version. Why am I paying for it if it isn't protecting me? How about some REAL solutions instead of the lackadaisical attitude at the beginning? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8, 2017 Root Admin ID:1099928 Share Posted February 8, 2017 Hello @meathome In order to assist you further, I'll need to get some logs please so that I can see what might be going on with your computer. Please read the following and post back the 3 requested logs as an attachment. Diagnostic Logs Thanks Ron Link to post Share on other sites More sharing options...
meathome Posted February 11, 2017 Author ID:1100999 Share Posted February 11, 2017 Here you go! MB-CheckResult.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
meathome Posted February 23, 2017 Author ID:1103853 Share Posted February 23, 2017 Well, as no one seemed to reply to my logs, I thought I'd update by saying I got it to work by uninstalling using MBAM clean and reinstalling via the website. Just an FYI as no one seems to care. Link to post Share on other sites More sharing options...
JayTech Posted February 23, 2017 ID:1103861 Share Posted February 23, 2017 One possible fix is Exit out of malwarebytes then restart the service in services then enter into Malwarebytes and try turning on web protection Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 23, 2017 Root Admin ID:1103873 Share Posted February 23, 2017 2 hours ago, meathome said: Well, as no one seemed to reply to my logs, I thought I'd update by saying I got it to work by uninstalling using MBAM clean and reinstalling via the website. Just an FYI as no one seems to care. I'm sorry @meathome my fault. Your topic did not show up on my list as you having replied until just today. Thank you for letting us know you were able to get it running. If there is anything you need help with please let me know. In the future, typically if I've not replied within 24 hours then something is probably up and you should send me a private message with a link to your topic as a reminder for me. Thank you again Ron Link to post Share on other sites More sharing options...
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