Sadry Posted February 6, 2017 ID:1099338 Share Posted February 6, 2017 Hi I have the same issue. I can not access these URLs from Iran: http://www.malwarebytes.com/ https://www.malwarebytes.com/ The error is: Access Denied You don't have permission to access "http://www.malwarebytes.com/" on this server. Reference #18.4cd77a5c.1486376060.2d2e8d40 --------------------------------- But I can access this URL: https://forums.malwarebytes.com Please see attached files nslookup.txt Link to post Share on other sites More sharing options...
Sadry Posted February 7, 2017 Author ID:1099816 Share Posted February 7, 2017 Waiting for a reply... excuse me for my bad English. Link to post Share on other sites More sharing options...
dcollins Posted February 7, 2017 ID:1099884 Share Posted February 7, 2017 This is an issue with your internet provider, not Malwarebytes. We've seen reports of others users having issues connecting from Iran Link to post Share on other sites More sharing options...
Sadry Posted February 8, 2017 Author ID:1099978 Share Posted February 8, 2017 The green "Secure" lock on the picture, means that I am connected to the malwarebytes web server (or CDN server). This confirms that my internet provider is connecting me to the server with no problem. Link to post Share on other sites More sharing options...
dcollins Posted February 8, 2017 ID:1100046 Share Posted February 8, 2017 Not necessarily. Your ISP could be changing the site that is pointed to there. Can you perform the following steps please: Click the green lock, and then click the blue details link in the popup window Then click View Certificate in the popup window Then in the popup, you should see something that looks like this. Can you tell me what the very bottom site says? IE: Where my screenshot says forums.malwarebytes.org, what does your say? Link to post Share on other sites More sharing options...
Telos Posted February 8, 2017 ID:1100070 Share Posted February 8, 2017 @Sadry Proxy in through a different country (maybe via Zenmate). Does that help? Link to post Share on other sites More sharing options...
Sadry Posted February 9, 2017 Author ID:1100295 Share Posted February 9, 2017 @dcollins Please see attached pics. It seems that my Chrome version is different. Link to post Share on other sites More sharing options...
Sadry Posted February 9, 2017 Author ID:1100297 Share Posted February 9, 2017 @Telos Yes I can view the website by proxy. But I want to be able to update my Malwarebytes v3.0 and that is not possible through a proxy. Link to post Share on other sites More sharing options...
dcollins Posted February 9, 2017 ID:1100415 Share Posted February 9, 2017 On the Settings -> Application tab, there is an option for proxy server details. Link to post Share on other sites More sharing options...
Sadry Posted February 12, 2017 Author ID:1101240 Share Posted February 12, 2017 I use browsec as a proxy, and do not know the information about server address and port. So can not fill the fields in "Application tab". https://chrome.google.com/webstore/detail/omghfjlpggmjjaagoclmmobgdodcjboh Please help me updating my malwarebytes. Link to post Share on other sites More sharing options...
Sadry Posted February 15, 2017 Author ID:1101933 Share Posted February 15, 2017 Most of proxy servers are blocked in Iran. Please help me Link to post Share on other sites More sharing options...
dcollins Posted February 15, 2017 ID:1102012 Share Posted February 15, 2017 Unfortunately there's nothing we can do about being blocked by your ISP. Usually after a few days the block is released and you should be able to download updates properly. Link to post Share on other sites More sharing options...
Sadry Posted February 16, 2017 Author ID:1102157 Share Posted February 16, 2017 I am not blocked by my ISP. In above picture you can see that I am connected securely to malwarebytes.org and the server shows the "Access denied" error. Link to post Share on other sites More sharing options...
Sadry Posted February 18, 2017 Author ID:1102768 Share Posted February 18, 2017 On 2/8/2017 at 8:21 PM, dcollins said: Not necessarily. Your ISP could be changing the site that is pointed to there. How can my ISP change the site so the green lock be displayed with correct address? I did not installed any certificate manually. Thanks Link to post Share on other sites More sharing options...
Sadry Posted February 22, 2017 Author ID:1103582 Share Posted February 22, 2017 My problem is not resolves yet. Please help Link to post Share on other sites More sharing options...
Sadry Posted March 8, 2017 Author ID:1107046 Share Posted March 8, 2017 I am not blocked by my ISP. Please help. Now it is one month after my first post, and the problem continues. Link to post Share on other sites More sharing options...
Firefox Posted March 8, 2017 ID:1107155 Share Posted March 8, 2017 There has been a new version rolled out, have you tried the new version? Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) NOTE: More info about Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
Sadry Posted March 11, 2017 Author ID:1107770 Share Posted March 11, 2017 My MBAM is one month old. I will try your suggestion. But the problem is not at my side. The problem is that the https://malwarebytes.com/ webserver or CDN denies access to Iran. I will post the result ASAP. Thanks Link to post Share on other sites More sharing options...
Sadry Posted March 11, 2017 Author ID:1107772 Share Posted March 11, 2017 I downloaded mb3-setup-consumer-3.0.6.1469-1075.exe via a proxy server now. Link to post Share on other sites More sharing options...
Sadry Posted March 12, 2017 Author ID:1107941 Share Posted March 12, 2017 I did not uninstall MBAM and am using my 1 month old MBAM ver 3.0.6.1469. But now I can update my MBAM successfully. The remaining problem is that I can not browse malwarebytes.com or malwarebytes.org Please help: Access Denied You don't have permission to access "http://www.malwarebytes.com/" on this server. Reference #18.27edef50.1489305267.25ac8cd8 Link to post Share on other sites More sharing options...
Sadry Posted March 29, 2017 Author ID:1113270 Share Posted March 29, 2017 Now Iran is blocking access to ssl.hwcdn.net so I can not open downloads.malwarebytes.org I will try after this issue is resolved Thanks Link to post Share on other sites More sharing options...
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