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Unable to reach update server

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I have the same issue.

I can not access these URLs from Iran:



The error is:

Access Denied

You don't have permission to access "http://www.malwarebytes.com/" on this server.

Reference #18.4cd77a5c.1486376060.2d2e8d40


But I can access this URL:


Please see attached files



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Not necessarily. Your ISP could be changing the site that is pointed to there. Can you perform the following steps please:

  1. Click the green lock, and then click the blue details link in the popup window
  2. Then click View Certificate in the popup window
  3. Then in the popup, you should see something that looks like this. Can you tell me what the very bottom site says? IE: Where my screenshot says forums.malwarebytes.org, what does your say?
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  • 2 weeks later...

There has been a new version rolled out, have you tried the new version?

Let's try this first....

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
  3. NOTE: More info about Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.
Thank You,


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I did not uninstall MBAM and am using my 1 month old MBAM ver

But now I can update my MBAM successfully.

The remaining problem is that I can not browse malwarebytes.com or malwarebytes.org

Please help:

Access Denied

You don't have permission to access "http://www.malwarebytes.com/" on this server.

Reference #18.27edef50.1489305267.25ac8cd8

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  • 3 weeks later...

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