Tray icon asking me to upgrade

[jojomart]

I gave up and uninstalled it, then reinstalled the older version along with Anti-Exploit. Now the tray icon has a warning symbol over it, and keeps asking me to upgrade. I did uncheck the box so it wouldn't tell me to upgrade, but it's still asking me. What can I do to stop it doing that and get rid of the warning symbol in the tray?

 

Joanne

Edited February 6, 2017 by celee

[Aura]

Hi Joanne

Is the message telling you that the update has been downloaded and is ready to be installed? If so, delete the following file and the notification should stop.

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbam-setup.exe

 

[Guest]

11 minutes ago, Aura said:

Hi Joanne

Is the message telling you that the update has been downloaded and is ready to be installed? If so, delete the following file and the notification should stop.

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbam-setup.exe

 

That would be fine, Aura, except you should know that it can't be deleted.  Message box comes up: "You need permission to perform this action." followed by: "You require permission from Administrators to make changes to this file."  I am the administrator on this desktop.

 

[Guest]

I have tried four times to install 3.0.6  on this desktop; all had the same result.  During the Threat file system scan manually initiated, the computer just goes dead.  I reached out to the general support people (before I knew about this forum) with details requested by them via email.  The problem was escalated to a "tech" who sent me a boilerplate response that did not come anywhere close to addressing the shutdown problem.  I'm back to 2.2.1.1043 and all is well again. The really strange thing is that a day or so before I updated this desktop, I got the auto notification that 3.0 was ready.  I installed it directly (should have saved it first) and it's running with no problem.  I've done a manual Threat scan several times.

PING: Aura.  It you have access, Aura, the case number is Malwarebytes 3.0.6.1469 shuts down computer during scan of file system. Case #: 1207509

Edited February 6, 2017 by walterb

[Aura]

28 minutes ago, walterb said:

That would be fine, Aura, except you should know that it can't be deleted.  Message box comes up: "You need permission to perform this action." followed by: "You require permission from Administrators to make changes to this file."  I am the administrator on this desktop.

 

If you disable Malwarebytes Self-protection, and exit the program, you should be able to delete it.

@walterb: I do not work for Malwarebytes, so I cannot help you with your ticket. I'll ping someone who can however.

cc @bdubrow, @celee

[jojomart]

1 hour ago, Aura said:

Hi Joanne

Is the message telling you that the update has been downloaded and is ready to be installed? If so, delete the following file and the notification should stop.

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbam-setup.exe

No, it just says that there's an update available, and two buttons one to install it and the other one says Later - I think that's the problem, the later bit thinks you want to install later on.

 

[Guest]

30 minutes ago, Aura said:

If you disable Malwarebytes Self-protection, and exit the program, you should be able to delete it.

@walterb: I do not work for Malwarebytes, so I cannot help you with your ticket. I'll ping someone who can however.

cc @bdubrow, @celee

Thanks, Aura, much appreciated.

[Aura]

@jojomart are you able to give me a screenshot of the message you're getting?

[jojomart]

3 hours ago, Aura said:

@jojomart are you able to give me a screenshot of the message you're getting?

 

[Aura]

The file has already been downloaded, you need to delete it.

https://forums.malwarebytes.com/topic/195775-tray-icon-asking-me-to-upgrade/?do=findComment&comment=1099489

 

[jojomart]

40 minutes ago, Aura said:

The file has already been downloaded, you need to delete it.

https://forums.malwarebytes.com/topic/195775-tray-icon-asking-me-to-upgrade/?do=findComment&comment=1099489

 

Was that meant for me? I already deleted the file earlier today.

[Aura]

It was meant for Joanne, but the same message applied to you.

And you're still getting the prompt? Exit Malwarebytes and restart it. 

[jojomart]

18 minutes ago, Aura said:

It was meant for Joanne, but the same message applied to you.

And you're still getting the prompt? Exit Malwarebytes and restart it. 

LOL I AM Joanne. The computer was even restarted because it was necessary after installing Anti Exploit. And just exited the program and re-opened, but same thing happens.

[Aura]

Oh, my bad! Just curious, did you check if the file had been re-downloaded?

[jojomart]

1 minute ago, Aura said:

Oh, my bad! Just curious, did you check if the file had been re-downloaded?

Could it download on it's own? I deleted the file that downloaded when the update became available. Could it be in any other area on my hard drive?

 

[Aura]

It'll download if the setting to check for program updates during database updates is checked. Just double-check to make sure it's indeed gone.

[jojomart]

Just now, Aura said:

It'll download if the setting to check for program updates during database updates is checked. Just double-check to make sure it's indeed gone.

Yeah it's been hours since I unchecked the box, and like I said the computer was restarted after that as well. The only files in the folder that I downloaded it to is mbam-setup-2.2.1.1043.exe and mbae_premium.exe which is the anti-exploit installer.

[Aura]

Can you check again if this file exists?

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbam-setup.exe

 

[jojomart]

1 minute ago, Aura said:

Can you check again if this file exists?

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\mbam-setup.exe

 

omg yep it's in that folder - I didn't even look in ProgramData!  So is that all I need to get rid of??

[Aura]

Yes. Now you shouldn't be getting that prompt anymore

[jojomart]

1 minute ago, Aura said:

Yes. Now you shouldn't be getting that prompt anymore

grrr now it's telling me I have to get permission, how do I do that?

 

[Aura]

Disable the Self-protection, exit Malwarebytes and you should be able to delete it.

[jojomart]

1 minute ago, Aura said:

Disable the Self-protection, exit Malwarebytes and you should be able to delete it.

OK got it, should I exit the program and re-open so it will get rid of that gold color Install Now when the program is opened?

[Aura]

Yes, do so.

[jojomart]

1 minute ago, Aura said:

Yes, do so.

well that worked for about 10 seconds lol  It's not asking me to upgrade, but it's telling me that I'm not fully protected and when I open the program the Malware Protection and Malware Website Protection are set to Disabled, so I enable them. But it's still showing a red ! in the tray icon gawdddd