Real time protection

[gigoldberg]

I have  a premium version of Malwarebytes. Recently, I keep getting alerts that I am not fully protected. My Web Protection under Real Time Protection is constantly off. When I toggle to the "on" position, it says "starting," but won't turn permanently on. Any ideas how to fix would be appreciated. 

[Telos]

Did you follow the "sticky" instructions for this issue? 

If you did and the problem still exists, please post your logs per the support "sticky".

[EMSeabrook]

I'm having a similar issue today.

[gigoldberg]

On 2/6/2017 at 7:43 AM, gigoldberg said:

I have  a premium version of Malwarebytes. Recently, I keep getting alerts that I am not fully protected. My Web Protection under Real Time Protection is constantly off. When I toggle to the "on" position, it says "starting," but won't turn permanently on. Any ideas how to fix would be appreciated. 

I finally fixed the problem. After uninstalling the program, I went to the program files in my C drive, and deleted the Malwarebytes file. At first it said I needed admin permission even though I am the admin. So I renamed the file, and then I was able to delete it. When I then downloaded the free version, I activated my license and now the Web protection remains on. I assume there was something affecting the program from an earlier install. Hope this helps others with the same problem. 

[celee]

On 2/6/2017 at 8:01 AM, EMSeabrook said:

I'm having a similar issue today.

Hi @EMSeabrook, have you tried following the steps outlined here to try and fix the issue: https://forums.malwarebytes.com/topic/195576-real-time-protection-layer-turning-off-try-this/