Denrich Posted February 1, 2017 ID:1098038 Share Posted February 1, 2017 Reverted to free edition after update. Will NOT except my key. Link to post Share on other sites More sharing options...
Aura Posted February 1, 2017 ID:1098044 Share Posted February 1, 2017 Hi Denrich Only the Help Desk can deal with activation issues, so you'll need to send them an e-mail. https://support.malwarebytes.com/customer/portal/emails/new?b_id=15026 Link to post Share on other sites More sharing options...
Denrich Posted February 3, 2017 Author ID:1098789 Share Posted February 3, 2017 Contacted support two days ago and received this reply " We have received your request and an agent will respond to your ticket in the order in which it was received." How long will have to wait to use the the version I paid for? Link to post Share on other sites More sharing options...
Aura Posted February 3, 2017 ID:1098926 Share Posted February 3, 2017 For the time being, you could enable the free trial (which gives you 14 days of Premium) if it's still available to you. The Help Desk takes tickets in a "first come, first serve" order, so they could get to yours soon. You can also check your Junk and Spam folders to see if they replied to your email, as sometimes these can get wrongly flagged and moved there. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 5, 2017 Root Admin ID:1099169 Share Posted February 5, 2017 Hello @Denrich Please send me a private message with your purchase and license information and I will assist you in correcting this. Also, please read the following and post back the 3 requested logs as an attachment. This will provide information about your computer to help me figure out what's going on. Diagnostic Logs Thank you Ron Link to post Share on other sites More sharing options...
exile360 Posted May 26, 2017 ID:1130564 Share Posted May 26, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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