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For the time being, you could enable the free trial (which gives you 14 days of Premium) if it's still available to you. The Help Desk takes tickets in a "first come, first serve" order, so they could get to yours soon. You can also check your Junk and Spam folders to see if they replied to your email, as sometimes these can get wrongly flagged and moved there.

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  • Root Admin

Hello @Denrich

Please send me a private message with your purchase and license information and I will assist you in correcting this.


Also, please read the following and post back the 3 requested logs as an attachment. This will provide information about your computer to help me figure out what's going on.
Diagnostic Logs
Thank you



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  • 3 months later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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