Problem with new Anti-Ransomeware Update

[Zalara]

Anti-Ransomeware updated yesterday and it seems Windows 10 didn't care for the update and has "blocked" the real time protection.

Although the program has a fix now button, nothing happens when you click it.

Do you have any suggestions on how to correct this issue?

 

Thanks in advance.

 

 

[jprism]

Hi @Zalara

sorry to hear about that.  Can you try and grab some logs for us? See instructions below.

Thanks.

-jong 

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The MBARW devs must have good, detailed, documentation for a quality analysis.  Please consider running the following Malwarebytes written data gathering Support Tool:

1.) Download arwlogs.exe to an Administrator desktop of the system in question.
2.) Right-click the arwlogs.exe icon and select "Run as administrator".  A zipped archive should soon be generated to the Administrator desktop.
3.) Rather than email the archive as the tool directs, please attach the archive to your next reply in this topic.

Although more data may be required, after the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

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[Zalara]

Hi Jong, thanks. Here is the zip.

2017-02-05-STARFISH.zip

[jprism]

Thanks @Zalara

we are looking into this and may have been because of a file in our update package. Please hold on for a bit while we resolve this and I'll let you know your next steps in 24 hours.  

Thanks for your patience. 

[quangcaobb]

Thanks !

[jprism]

Hi @Zalara & @quangcaobb,

We just posted Component Update 1.1.31.  Kindly uninstall the current MBARW and reinstall it.  It should get the 1.1.31 update and should be fine from there.  You may see this by opening the MBARW Console and click the "About" button, and should show the Component Update version you are in.  If its 1.1.19 or 1.0.0, then just wait for an update to occur.

Do ping me if you encounter problems or if this has fixed the error you are encountering.

thanks again for reporting this issue to us and our sincerest apologies for any problem it may have caused.

regards,

-jong

[Zalara]

Thanks, Jong

 

 

[jprism]

You're welcome, @Zalara

Did it work for you?  just curious since we internally reproduced the problem and the solution i shared above worked.

hope to hear from you soon.

regards,

jong

[Zalara]

Yes that seems to have worked. Thanks. ;o)

[jprism]

You're welcome and thank for confirming. 

[Brian6510]

I had this problem a few days ago and the Update 1.1.31 fixed the problem but now it has come back and selecting the Fix Now button doesn't do anything.

Regards

Brian

[1PW]

Hello @Brian6510 and

If you had performed a clean reinstall of MBARW Beta 8 (v0.9.17.661) as per Jong's request in post #6 above and the protection disabled issue persists, please follow the request for MBARW logs within the post #2 above in this thread and attach in a reply here.

Thank you.

Edited February 12, 2017 by 1PW