Malwarebytes 3.06 not opening in Windows 7

[94315jim]

Hi,

Malwarebytes 3.06 (from hereby MB) is not opening on windows 7 SP1 even though on taskmanager it shows mbamtray.exe and mbam.exe running.

I have uninstalled MB via control panel and then mbam clean tool and reinstalled but having the same issues.

If anyone has any suggestions on how can I fix the issue please let me know.

Thank You.

Jim

Windows 7 Pro SP1 / upgraded from MB 2.2.1(pro)      

[AdvancedSetup]

Hello @94315jim and

Let me get some logs please and we'll see if we can determine what's going on.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thanks

[94315jim]

Ron,

Here are the files you requested.

jim

 

Addition.txt

FRST.txt

mb-checkResult.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

[94315jim]

Ron,

Here is the log.

Jim

Fixlog.txt

[AdvancedSetup]

Something blocked replacement and update of your hosts file.

Please ensure that your antivirus and other security software are disabled while running FRST and run this fix again please.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

 

[94315jim]

Ron,

Here is the log.

Please note that it didnt help. I still cannot open malwarebytes 3.0 in windows 7.

Jim

 

Fixlog.txt

[AdvancedSetup]

Okay, let me get a new set of FRST logs please. Make sure you place a checkmark in the Additions.txt check box and post back both new logs.

Thanks

 

 

[94315jim]

Ron,

Here are the logs you requested.

Jim

Addition.txt

FRST.txt

[AdvancedSetup]

Okay, let's try this. If this does not work then we'll take a look at Kaspersky and see what's up.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

[94315jim]

Ron,

Here is the log.

FYI, I still cant open Malwarebytes.

Thanks,

jim

Fixlog.txt

[94315jim]

Ron,

I had disable Kaspersky & Windows Defender and did a system restart to see if either of the programs were preventing Malwarebytes from opening. I still could not get Malwarebytes to open with both Kaspersky and Defender disabled.

Jim

[AdvancedSetup]

Can you temporarily uninstall Kaspersky antivirus, then uninstall Malwarebytes too. Reboot the computer.

Then run the following.

 

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

Then reset your browsers

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the “reset sync” button and click on the button
At the prompt click on “Ok”.

.
Reset Your Browser Settings
.

1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
2. Select “Settings”.
3. At the bottom, click “Show advanced settings…”
4. Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”.
5. In the dialog that appears, click “Reset”.

.
Close Chrome and restart it and check it out for me please

 

Restart the computer and try to reinstall Malwarebytes now and see if it runs and let me know.