Jump to content


Recommended Posts


A few days ago i downloaded an untrustworthy program from the internet and got some pretty bad malware (maybe even a virus). I used Malwarebytes to remove most of it, but there is still one massive problem; There is a second account (Which I can assure you i never made) named "Administrator" and it is the local admin, so it has full control over my computer, not me. There are many things that do not work because of this. I have included a screenshot  of the "Manage Accounts" screen in the control panel. The "Zack Kerzner" account is my real one, and its the only account I've ever had (I'm the only one who uses this computer). Please help, because I think this virus account has blocked my proxy (or created a malicious one) as all of my default Windows apps (store, edge, etc.) cannot connect to internet, but other things can (i.e. Google Chrome). Thank you for your time and help. 


Link to post
Share on other sites

Hello Zackhockey and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, cntinue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...
The second account you mention look very much like the normally hidden Administrator account that is available on all systems, you are correct in as much that it does have full access, hence the reason it is normally hidden.

Open an elevated command prompt, at the prompt type or copy/paste net user administrator /active:no re-boot and check if the account is gone (hidden)


Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs in your reply...

Thank you,


Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.