Real-Time Protection layers turned off

[PamO]

I just tried the steps above of turning on the "Enable self-protection module early start"  and disabling the self-protection module. Rebooted both times. No difference. The Exploit Protection and Ransomware settings never "set." They both read "Starting..." and then, when I close the Malwarebytes window and reopen it, both are set to Off. I just bought this product yesterday because I'm concerned I may have opened a phishing email. 

HELP!

[dcollins]

@PamO can you run the following program and upload the log file it creates? The file will be named mb-checkResult.txt and can be found on your desktop

https://downloads.malwarebytes.org/file/mb3_check

[PamO]

Here you go!

mb-checkResult.txt

[dcollins]

Can you try the steps below please @PamO

1. Under Settings -> Protection, turn on "Enable early startup for self-protection module". Then reboot and see if your protection module starts up
2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up

[PamO]

I did that. That was my first post above. It didn't work. I did them in reverse order. Would that matter?

 

[dcollins]

Sorry, misread that. Can you please uninstall Malwarebytes from your computer, and then re-install the latest 3.0.6 version? I realize it's a new install, but I just want to make sure.

[PamO]

I'll do that. Just so you know, I have version 3.0.6.1469 installed. Just installed it yesterday.

[PamO]

Where do I go to get the download. I did the free trial down load first and then purchased.

[dcollins]

You can download it from here: https://downloads.malwarebytes.org/file/mb3

[PamO]

OK, that worked! Something must have gotten corrupted during the download or install. THANK YOU!! I really appreciate you walking me through this!

[dcollins]

No problem, glad everything is up and running for you!