Real time protection layers turned off in 3.0.6

[bitbight]

My MalwareBytes was just upgraded to 3.0.6 under a Grandfather update.  In the past the old version seemed to have run flawlessly. I now find that the new version has turned off Real-Times Protection layers.  A pop-up box gives me the option to turn on the layer or go to Protection Settings.  When I select "TURN ON" the box disappears and then returns with the same warnings and options.  When I select "Protection Settings" it allows me to manually set the options, but when I set Web Protection to on it just shows "starting" and nothing else happens.

[celee]

Hi @bitbight, please try this to see if it fixes your issue:

25 minutes ago, celee said:

If it is your "Website Protection" having issues, please try the following two things:

1. Under Settings -> Protection, turn on "Enable early startup for self-protection module". Then reboot and see if your protection module starts up
2. If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up

 

[share3141]

Why don't they just fix the problem and put out a new release?

[dcollins]

Just now, share3141 said:

Why don't they just fix the problem and put out a new release?

We are working on a better long-term solution, but we want to make sure we test it thoroughly so we don't introduce new issues for users

[share3141]

I have turned off both options and I still have the problem.  I appreciate your need to test the solution.  I'm just frustrated, in general, with buggy software. 

[bitbight]

I have tried both suggestions with no success on either.  I also downloaded a new copy of the software and reinstalled over the existing copy, no success the problem remained.  I have this software running on two identical systems.  This one has the problem, the other is running fine.

[1PW]

Hello @bitbight

Thank you for your report.  If MB3 v3.0.6.1469 install/update has been completed on the system in question, please follow the procedure within the post authored by Malwarebytes' staffer @dcollins at https://forums.malwarebytes.com/topic/194214-real-time-protection-keeps-turning-off/?do=findComment&comment=1097411.

The 4 files to only be attached to one (1) reply to this topic are:

1. logs.zip
2. mb-checkResult.txt
3. FRST.txt
4. Addition.txt
   

If you require more assistance in generating the above diagnostic reports, please do not hesitate to ask for help.

After all the requested data files are posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

[dcollins]

@bitbight if you've already tried the above options, I would first do a full uninstall and clean install instead of installing over your existing copy. Then grab the logs @1PW mentioned if you still have the issue