cpaboss Posted February 2, 2017 ID:1098414 Share Posted February 2, 2017 Hi, yesterday I infected with this trojan, after I restart my PC I noticed that many programs don't load instead there is a program starting setup every restart my eset 9 detect the trojan and cleaned it, and every time said cleaned it but still there can anyone please guide me to remove this threat? Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098421 Share Posted February 2, 2017 sorry I forgot the log from farbar recovry scan tool. additional info: the trojan show up after I installed this software: the software FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2017 ID:1098450 Share Posted February 2, 2017 (edited) Hello cpaboss and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Uninstall the following via Programs and Features Ace Stream MediaPopcorn Time CommunityPopcorn-Time Piracy Guidelines Malwarebytes does not condone nor support piracy in any shape or form. Any discussion topics that ask for help with pirating software, circumventing copy protection, or any other illegal activities related to copy righted content in any form will be closed and locked. If you feel this is ever done in error, please report the post or PM an Administrator. As a reminder, using pirated software or utilities that allows one to pirate software (e.g. cracks, key generators, registration/license removal, redirection, or workaround utilities, etc.) is not a safe practice and can lead to malware infection, ransomware attack, or even legal action. Because of these risks, we always recommend that you remove any pirated software or pirating utilities before asking for support on our forums in order to improve our ability to best support you and to help protect yourself and your data from malware or other piracy related consequences. Uninstall the following via Programs and Features KMSpico If you need help removing KMSpico or remnants of that software I can help.... Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thankyou, Kevin fixlist.txt Edited February 2, 2017 by kevinf80 Typing error Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098489 Share Posted February 2, 2017 Hi kevin thank you for your help, I attached the Fixlog. now I will resume from AdwCleaner part . Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2017 ID:1098491 Share Posted February 2, 2017 (edited) Ok, thanks for the update... Malwarebytes is before AdwCleaner... Edited February 2, 2017 by kevinf80 Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098539 Share Posted February 2, 2017 malwarebyte log malwarebyte log.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2017 ID:1098560 Share Posted February 2, 2017 Malwarebytes log shows "No Action By User" can you re-run and deal with those entries... Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098562 Share Posted February 2, 2017 Well something go wrong after I ran adwcleaner my reset to default with standards wallpaper like it was formatted I believe the data still there, can you explain to me what happned to my pc Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098564 Share Posted February 2, 2017 I've restarted it again and everything back to normal this the log from awdcleaner awdcleaner(0).txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2017 ID:1098567 Share Posted February 2, 2017 Did you fix the entries identified by Malwarebytes...? Link to post Share on other sites More sharing options...
cpaboss Posted February 2, 2017 Author ID:1098593 Share Posted February 2, 2017 I ran malwarebyte and I fixed the entries identified by it malwarebyte after.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 2, 2017 ID:1098595 Share Posted February 2, 2017 Thanks for the update, we just need the Sophos log... Link to post Share on other sites More sharing options...
cpaboss Posted February 3, 2017 Author ID:1098609 Share Posted February 3, 2017 Seems the scan will take the whole day to finish Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2017 ID:1098611 Share Posted February 3, 2017 Yes can take several hours depending on the amount of data, size of system, number of drives etc.... Link to post Share on other sites More sharing options...
cpaboss Posted February 3, 2017 Author ID:1098782 Share Posted February 3, 2017 Hi Kevin back again I did all the steps above and here is the final log all threats has been cleaned waiting your reply sophos.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2017 ID:1098785 Share Posted February 3, 2017 Thank you for the update and logs, run Malwarebytes one time, post the produced log. Tell me if there are any remaining issues or concerns... Link to post Share on other sites More sharing options...
cpaboss Posted February 3, 2017 Author ID:1098811 Share Posted February 3, 2017 everything is okay now and here is the malwarebyte log final report malwarebyte.txt Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2017 ID:1098814 Share Posted February 3, 2017 Thanks for the final log, if no remaining issues or concerns lets clean up... Uninstall Sophos AV via Programs and Features... Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
cpaboss Posted February 3, 2017 Author ID:1098817 Share Posted February 3, 2017 thank you, I appreciate your help, and please accept my donation Link to post Share on other sites More sharing options...
kevinf80 Posted February 3, 2017 ID:1098818 Share Posted February 3, 2017 You`re very welcome, comeback anytime... Also thankyou for the donation, very much appreciated... Regards, Kevin.. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11, 2017 Root Admin ID:1100890 Share Posted February 11, 2017 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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