Delont

Mac cannot reboot after run malwarebyte

4 posts in this topic

ID: 1   Posted (edited)

Safari always browse and loading dataloading.net . I read via apple forum this is malware can solve the problem. I downloaded and install malwarebytes, run the app and detected malware, I clean the malware detected and the sofware said restart. I restart my mac, fill password user but cannot reboot and black screen. I tried press power button and on again always black screen. i tried but always failed. Please help me 

Macbook Pro Os Sierra

Edited by Delont
Edit the wrong words

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Try restarting in safe mode:

http://support.apple.com/kb/HT1455

Be sure to read the information in the section titled "How to tell if your Mac is started in safe mode" on that page, and follow those steps to ensure that you're actually in safe mode. If you aren't, try again.

Once you're in safe mode, are you able to log in successfully? If so, open Malwarebytes Anti-Malware for Mac and use it to take a system snapshot.

To do so,choose Take System Snapshot from the Scanner menu, in the menu bar at the top of the screen. Then, in the window that opens, select all the text (Edit → Select All), copy it and paste into a reply to this message.

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I have tried restarting safe mode hold down shift key while apple logo after I enter password and enter (return) mac always boot half cannot complete but black screen. What can I do? 😩

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I've never seen a problem like what you describe from the malware responsible for redirecting to dataloading.net, but there have been some new variants of that malware appearing in the last couple weeks. It's possible that it has done something to your system, but I don't know what that might be.

Are you able to start up in recovery mode? (To do so, hold down command-R at startup. For more info, see: https://support.apple.com/en-us/HT201314)

If you can, as a first step, repair your hard drive with Disk Utility:

https://support.apple.com/kb/PH22243

Once you have done that, assuming no repairs are needed or they were successful, quit Disk Utility. Then, while still in recovery mode, reinstall the system. This should install right on top of the current system, replacing any missing or corrupt files. Reinstalling the system will need to download around 5 GB of data from Apple's servers, so if you're on a slow connection, it could take a while.

Note that you really should have backups before attempting this, just in case something goes wrong in the process. If you don't have backups, you may want to consider consulting with Apple instead of trying any of what I've recommended. If there's an Apple Store nearby, make an appointment there, and they can help you figure out how to get your data backed up while the computer is in this state, if that turns out to be possible.

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