Malwarebytes 3.0.6 Rootkit Scan Hangs

[Gary999]

Installed Malwarebytes 3.0.6. No problem turning on all protections. The programs seems to run fine. When I do a scan without checking for rootkits everything runs fine. However when I do a scan checking for rootkits, progression stops consistently after a bit.  I let it run for 4.5 hours and it never progressed so assume it was hung up on something.  I have to quit Malwarebytes and do a forced reboot (hangs during shutdown). I disabled Malwarebytes, downloaded and ran Malwarebytes Anti-Rootkit Beta (most recent). The scan runs with no issues. Anyone else experience this issue or have any suggestions?

I'm running W10 with Norton Security which are all up-to-date. I saw that others have had different issues with Macrium Reflect which I use as well. I skimmed the Event Log (definitely not clear what everything means) but I did see that at the point the rootkit scanner runs, failures when it reads Macrium Reflect image files.

[celee]

Hi @Gary999, sorry for the delay. Are you still having trouble?

If so, please contact our support team at https://support.malwarebytes.com/customer/portal/emails/new?b_id=6400&utm_source=forum and they can assist you with this.

Thanks,
Cecile

[Gary999]

I submitted a request for support back on February 1.  The Case # 1210062.  I've not heard from anyone.  Maybe you could check into why I've not heard back?  Do I need to submit another request for support?

Gary999

[celee]

Thanks for providing your case number. Let me check up on the status of your support ticket.

Thanks,
Cecile

[celee]

Hi @Gary999, I've escalated your support ticket. Someone will reply to your ticket by end of day.

Sorry for the wait.

-Cecile