Activated 3.0 on first computer, but could not on second and third

[coolaidlady]

Activation on 1st computer was successful. When activating the second and third computer, received an "MBAM404101 - installation_token not found error".

Have followed the instructions below but to no avail.

https://support.malwarebytes.com/customer/en/portal/articles/2569042-error-code-403-installation-token-not-found?b_id=6438

 

Submitted a helpdesk request more than 48 hours ago but still no response. What is the usual turnaround time on this request? I have the specific Case ID# assigned when I submitted the helpdesk request but not sure if I should post it here in a public forum.

 

Any advice? Two computers are without protection for more than 2 days. Thanks so much!

[celee]

Hi @coolaidlady, can you provide me with your support reference # here? I can look up your ticket and see what's going on.

In the meantime, be sure to check your spam/junkmail folder in case our support agent's emails ended up there.

Thanks,
Cecile

[celee]

Hi, I just replied back your Private Message.

Let me know if I can help with anything else.

Thanks,
Cecile