MSPF Posted February 1, 2017 ID:1097922 Share Posted February 1, 2017 A few days ago my Malwarebytes Premium was updated to the latest version. After upgrading i ran a full update and scan. Next restart Malwarebytes was unable to connect to Service, resulting in a error (unable to connect to service) I wanted to reinstall, but Malware won't let me uninstall, not via the included uninstall feature, not via windows uninstall programms, not via the uninstall tool provided by Malwarebytes Error is: File C:\Programm Files\Malwarebytes|Anti-Malware\unins000.dat can not be opened. Can't uninstall I have, by hand, added nearly all .exe files i could find in Malwarebytes to include as a trusted prograam in my firewall. I have sended a support form to Malware bytes and don't get an answer (so far) In all: highly frustrating, i'm not protected at this time and really ran out of options Is there anything i should do or can do to solve this. I'm really, really stuck here Running Win 10 and i'm not a PC gooroo Link to post Share on other sites More sharing options...
Aura Posted February 1, 2017 ID:1097953 Share Posted February 1, 2017 Hi MSPF Open Malwarebytes and go to the "Settings" tab. Under the "Application" or "Protection" tab (I'm not at home right now so I can't verify), there should be a "Self protection" setting. Turn it off, and try to uninstall Malwarebytes after. Link to post Share on other sites More sharing options...
las Posted February 1, 2017 ID:1097960 Share Posted February 1, 2017 I am having this exact same problem and have tried everything to uninstall. Also, I do not understand why the responses here keep saying to open Malwarebytes to change the setting. The program WON'T OPEN, thus I cannot turn off a setting. Any other ideas? Link to post Share on other sites More sharing options...
Aura Posted February 1, 2017 ID:1097962 Share Posted February 1, 2017 Sorry, I missed the part where Malwarebytes cannot start. Press on Win key + R, type in services.msc and press on Enter. In the services list, look for Malwarebytes Service, then right-click on it and select Restart. Are you able to open Malwarebytes after that? Link to post Share on other sites More sharing options...
MSPF Posted February 1, 2017 Author ID:1097968 Share Posted February 1, 2017 Hi Aura. Thank you for your efforts. Indeed we (i) cannot acces settings since the programm does not start. In a way i'm happy i'm not the only one with the problems as discribed, sorry In the list as mentioned (services.msc) there is no Malwarebytes what is i think logical since it can not start Link to post Share on other sites More sharing options...
MSPF Posted February 1, 2017 Author ID:1097976 Share Posted February 1, 2017 Hi Aura. Thank you for your efforts. Indeed we (i) cannot acces settings since the programm does not start. In a way i'm happy i'm not the only one with the problems as discribed, sorry In the list as mentioned (services.msc) there is no Malwarebytes what is i think logical since it can not start UPDATE: I was able to deinstall in 'safe mode' and ran the clean tool After reinstalling i get the exact same errors Link to post Share on other sites More sharing options...
Gt-truth Posted February 1, 2017 ID:1098032 Share Posted February 1, 2017 same problem right here Link to post Share on other sites More sharing options...
Aura Posted February 1, 2017 ID:1098062 Share Posted February 1, 2017 What other security software do you have installed: Antivirus, Antimalware, Firewall, etc.? Link to post Share on other sites More sharing options...
MSPF Posted February 1, 2017 Author ID:1098107 Share Posted February 1, 2017 Hi Aura, Again thanks. First of all, i use F-Secure, nothing else. By luck i found another thread you are participating in: So i started to experiment there and with some sort of success. I have fully turned of all F-Secure features and then 1 by 1 activate them. After every change i did restart. I found out that the option "DeepGuard" is the culprit. DeepGuard claims to safekeep me so that i only use trustworthy applications. As far as i can find out (so far) i'm unable to apply another programm as 'safe'. For now i have de-activated the DeepGuard option from F-Secure and doing so Malwarebytes does start (hurray) In days to come i will further investigate if F-Secure will fix this or if there is a work arround. Link to post Share on other sites More sharing options...
Telos Posted February 1, 2017 ID:1098114 Share Posted February 1, 2017 (edited) @MSPF I entered MBAM folder as exception on the F-Secure's AV scan and DeepGuard no longer complained. I have heard from others that they checked the DeepGuard option to run at a reduced security level (versus shutting down DeepGuard). This is the 3rd application I've had DeepGuard problems with. As you know, you cannot add programs to the DeepGuard ignore list except by reporting them as false positives to F-Secure. Edited February 1, 2017 by Telos Link to post Share on other sites More sharing options...
Aura Posted February 1, 2017 ID:1098135 Share Posted February 1, 2017 Thanks for testing it MSPF I'll cc someone in this thread that might be interesting in checking out this issue. cc @bdubrow Link to post Share on other sites More sharing options...
las Posted February 2, 2017 ID:1098264 Share Posted February 2, 2017 After deactivating Deep Guard I was finally able to uninstall the program, but of course it didn't remove all files. When I try to reinstall, it says it the program can't reinstall. Link to post Share on other sites More sharing options...
DaartenMucrot Posted February 2, 2017 ID:1098324 Share Posted February 2, 2017 (edited) I'll just like to add that i have the same problem and have also F-secure installed. After reading this I've given up uninstalling and running Malwarebytes. I am however able to reinstall Malwarebytes and it works untill I reboot. After the reboot it gives the "Unable to start / Unable to connect to service"-error again. Is there any chance this will be fixed in 3.07? Can I add a bug report somewhere? I was upto version 2 a very happy (paying) customer, but since version 3 there are a lot of bugs with updating and now with reinstalling and opening. EDIT: Or is this all F-secures "fault"? Edited February 2, 2017 by DaartenMucrot Add Link to post Share on other sites More sharing options...
Aura Posted February 2, 2017 ID:1098358 Share Posted February 2, 2017 @las, if you click on "Ignore", does the installation go through? If so, does Malwarebytes 3.0.6 works properly after or not? Quote Is there any chance this will be fixed in 3.07? Can I add a bug report somewhere? This issue has been reported a few times already, and I also cc'd a Malwarebytes employee in one of these threads so they can take a look at it and note the issue, so my guess is that it's in the bug tracker already. This being said, it could also be an issue on F-Secure side, since their feature is interfering with Malwarebytes, and not the opposite. Link to post Share on other sites More sharing options...
las Posted February 3, 2017 ID:1098656 Share Posted February 3, 2017 I finally was able to install it in safe mode. So far it's working but we will see what tomorrow brings once I turn off and turn on my computer. Link to post Share on other sites More sharing options...
Aura Posted February 3, 2017 ID:1098741 Share Posted February 3, 2017 Thanks for letting us know las Link to post Share on other sites More sharing options...
kmdavisjr Posted February 16, 2017 ID:1102151 Share Posted February 16, 2017 I have the same problem. Windows 10 Pro, NIS, malwarebytes premium. In the windows services, the service shows "stopping" I tried to change disable the service and cold boot, but that did not help. I cannot uninstall it (probably because the service won't start). Can someone please point me in the right direction? This is very frustrating. See screenshot... Link to post Share on other sites More sharing options...
Aura Posted February 16, 2017 ID:1102191 Share Posted February 16, 2017 Hi kmdavisjr Can you try to kill the MBAMService.exe process, and then try to launch Malwarebytes after? Link to post Share on other sites More sharing options...
Telos Posted February 16, 2017 ID:1102252 Share Posted February 16, 2017 On 2/2/2017 at 4:00 AM, DaartenMucrot said: I'll just like to add that i have the same problem and have also F-secure installed. After reading this I've given up uninstalling and running Malwarebytes. I am however able to reinstall Malwarebytes and it works untill I reboot. After the reboot it gives the "Unable to start / Unable to connect to service"-error again. Is there any chance this will be fixed in 3.07? Can I add a bug report somewhere? I was upto version 2 a very happy (paying) customer, but since version 3 there are a lot of bugs with updating and now with reinstalling and opening. EDIT: Or is this all F-secures "fault"? Disable F-Secure's DeepGuard and reboot. If that allows MBAM to start/run "normal" there are lesser F-Secure settings that will allow DeepGuard. Link to post Share on other sites More sharing options...
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