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One or more real time protection layers are turned off".

lcrombie1
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Aura

Aura

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Hi lcrombie1 :)

For Malwarebytes real-time protection issues, please provide the information and log asked in the thread below, so Malwarebytes can get more information on your system.

https://forums.malwarebytes.com/topic/190532-how-to-report-a-new-issue/

xtl52, please start your own thread reporting that issue, and provide the same information as well. It makes it easier to assist multiple users in one thread, as sometimes the solution isn't the same for everyone.

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dcollins

dcollins

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A few things I'd recommend first:

  1. Under Settings -> Protection inside of Malwarebytes, turn on the option for "Enable self-protection module early start" and then reboot to see if your real-time protection starts
  2. If not, then under Settings -> Protection inside of Malwarebytes, turn off the "Enable Self-Protection" option and reboot to see if you can start your real-time protection

If neither of those work, then yes, please start a new thread and please include the mb-checkResult log file I asked for above. Thanks!

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phil2pa

phil2pa

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I get the same pop-up. I can not turn on the Web Protection. I noticed that my Windows PC (Win 10) was running slow, checked and cleaned my Hosts file. PC faster again but then I noticed the MB problem. I ran all the protection scans that I have and I tried the "Enable self-protection module early start" to no avail. I'll start a new thread tomorrow.

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phil2pa

phil2pa

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I did try both options 1 and 2 but still can not turn on the web protection. It has been a busy day so I have not done a new thread yet. I'll do it as soon as I can. I've run a few detection programs (MSERT, EMI, Superantispyware, Malwarebytes premiums Full Scan) and all find nothing. 

Here's a copy of the mb-checkResult.txt file:

 

mb-checkResult.txt

Edited by phil2pa
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lcrombie1

lcrombie1

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A "trial" version of Premium Avast Anti-virus was found on this computer in addition to Premium Malwarebytes.   When Premium Malwarebytes scan was conducted, the program ran only 4 minutes and found nothing.   Numerous attempts to install Premium Avast failed.  Product key provided was for "Trial version of Avast Premium".   Additionally, Chromium virus was detected while trying to access Chrome browser.   Palikin was discovered as the search default.   Attempts to add different search defaults were unsuccessful.   Attempts were made to remove Chromium from registry using regedit.   After removal of 7 occurences of Chromium from the registry, Chromium "pop-up" continued.   A reset of Windows 10 was done and Avast Premium was NOT installed....only the FREE Avast was installed.   Malwarebytes Premium was reinstalled.  A full scan ran for approximately 40 minutes.....the "normal" Malwarebytes run time. Computer is fine now.   5 hours later.  

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phil2pa

phil2pa

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4 hours ago, lcrombie1 said:

A "trial" version of Premium Avast Anti-virus was found on this computer in addition to Premium Malwarebytes.   When Premium Malwarebytes scan was conducted, the program ran only 4 minutes and found nothing.   Numerous attempts to install Premium Avast failed.  Product key provided was for "Trial version of Avast Premium".   Additionally, Chromium virus was detected while trying to access Chrome browser.   Palikin was discovered as the search default.   Attempts to add different search defaults were unsuccessful.   Attempts were made to remove Chromium from registry using regedit.   After removal of 7 occurences of Chromium from the registry, Chromium "pop-up" continued.   A reset of Windows 10 was done and Avast Premium was NOT installed....only the FREE Avast was installed.   Malwarebytes Premium was reinstalled.  A full scan ran for approximately 40 minutes.....the "normal" Malwarebytes run time. Computer is fine now.   5 hours later.  

Thank you for the efforts so far. Unfortunately, I still cannot turn on the Web Protection. After reading your post, I quit and the reopened Malwarebytes then I restarted the PC. Still not resolved. Should I delete and reinstall anything? (e.g. Chrome?)

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phil2pa

phil2pa

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I successfully uninstalled and reinstalled. I activated my premium key and all looked good. I restarted the PC and all still looked good except for the alert that The program was not up to date. I downloaded the updates and all still good.  I ran a scan and rebooted again. So far all looks good.  Thank you!!!

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