Boot crash loop

[Larhten]

After the most recent update, I had a notification to restart my to enable protection.

Upon doing so, I went straight to startup repair where it tagged MBAMSwissArmy.sys as corrupt.

 Can this be resolved through the command line?  

[dcollins]

Can you boot into Safe Mode at all? If so, you should be able to uninstall Malwarebytes while in safe mode, then re-install after you boot back into Windows

[Larhten]

Nope no safe mode either, starts loading drivers then crashes and restarts. All I can get to is the recovery environment. No system restores/images available either.

[dcollins]

If you can get into the command prompt in the Recovery environment, you can type the following command to delete the SwissArmy driver. This should allow you to boot into Windows to perform a full uninstall

del c:\windows\system32\drivers\mbamswissarmy.sys

 

[Larhten]

Brilliant, that did the trick. Thanks for your help!

[grobneT]

I have the same issue, tried del c: windows etc. from your posts, no joy, with windows 7

Could not find x:\windows\system32\drivers\mbamswissarmy.sys  

How do  i boot from a usb or external drive if I change the boot sequence or how do I get access to these divices since windows wont load?

Worst case I see the c: drive and folders and want to save my user files

My command prompt:

Administrator:X:\windows\system32\cmd.exe

Is that correct? Help me

[dcollins]

You need to delete the file from the C: drive, not the X: drive

[grobneT]

windows\system32\drivers\mbamswissarmy.sys is not recognized as an internal or external command, operable program or batch file

and;

c:\bootrec /rebuildbcd

sucessfully scanned windows installations

total identified windows installations: 0

the operation completed successfully

 

Now what?

[dcollins]

Not sure why you tried to rebuild your BCD, that's not needed in this scenario and may actually cause more issues.

As for your command, it looks like the syntax was typed incorrectly. Based on what little information we have so far, the following command should work:

del c:\windows\system32\drivers\mbamswissarmy.sys

 

[grobneT]

Went to c:

c:del\windows\system32\drivers\mbamswissarmy.sys

Could not find c;windows\....

Typed:

del c:\windows\system32\drivers\mbamswissarmy.sys

The system can not find the path specified.

 

O.K. Bizarre windows came up? Do I delete Malware bytes and then reload it?

Tell me what to do?

Thanks

 

 

[grobneT]

I also need to BACKUP my work;

Do I download the "Users" folder? Under my name that's where most of the documents and pictures are.

Also making a back up disc/rescue disk and what about a mirror image

[dcollins]

So Windows is working now? If so, you should be ok.

As for making a backup, you probably want to use some proper backup software. Your users folder should contain most of your relevant user data (and a lot of extra junk that doesn't need backed up), but that won't back up most of your program data, registry settings ,etc.

[grobneT]

Windows is working now, thank you very much, your product is awesome and I've used the pro version in the past.  Do I need the "rootkit" app etc.

So should I delete malware bytes and re-download the free version so I'm clean and free?

I do have a 1 terabit external drive should I download it all?

[dcollins]

You should not need to uninstall Malwarebytes and re-install, the system should still function properly.

As for the backup drive, I'm a big of mirror backups, so I'd recommend it.