downloading failure on m/b 3.0

[supertonk]

Hi, I uninstalled m/b 3 but half way through install a message read, delete file failed code 5.access denied. how do I get past this.

[dcollins]

You can try uninstalling while in Safe Mode, it should solve that issue

[supertonk]

Hi, Thx but have already uninstalled, I get this message when trying to re-install product.

I uninstalled because I kept getting message saying that web protection is off, but it would not switch on when I tried so thought a re-install would fix it.

[dcollins]

Can you please run mb-check from the following link and upload the mb-checkResult.txt file? The file can be found on your desktop

https://downloads.malwarebytes.org/file/mb3_check

[supertonk]

Have result on desktop, Not too computer savvy so do not know how to show the result to you.srry.

[dcollins]

No worries When you're responding to my post, you should see a gray area at the bottom that says "Drag files here to attach", you can drag the file there from your desktop. Or if you'd like, you can email me the file: dcollins@malwarebytes.com

[supertonk]

Here tiz.thx

mb-checkResult.txt

[dcollins]

Ok, looks like there are some leftovers. Please follow the instructions below to clean everything up:

1. Please download the attached fixlist.txt file and save it to your desktop
2. Then download Farbar Recovery Scan Tool from here http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ and save it to your desktop.
   Note: You need to run the version compatible with your system.
   **After you click the Download Now 64-bit, or the Download Now 32-bit, another page will open — DO NOT CLICK ANY ADDITIONAL 'download now' buttons, just wait and look toward the bottom of your browser for the option to Run or Save. Click Save.
3. Double-click to run it. When the tool opens click Yes to the disclaimer.
   Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
4. Click the Fix button, it may ask you to restart your computer. If so, please restart
5. When the process has finished, it will save a log in the same directory the tool was run from

You should now be able to reinstall Malwarebytes. If you can't, please upload the log file created in step 5.

fixlist.txt

[supertonk]

message no fixlist found. should be in folder tool is found.

[dcollins]

The fixlist file can be found at the bottom of my last post

[supertonk]

srry to be pain. but that is the message showing after I hit the fix button at end of download and when I selct ok. it all disappears.

[dcollins]

OH, sorry. If you downloaded FRST64.exe to your desktop, then please also put fixlist.txt on your desktop. If you put FRST64.exe in your Downloads folder, then please also put fixlist.txt in your downloads folder

[supertonk]

I just double clicked run and that was the outcome .I have put fixlist you gave me onto d.top. how do I put frst64 onto d.top

[dcollins]

You should be able to drag the file from wherever it's at to your desktop.

I also zipped up both files and attached them below, so you can download the zip file, extract it to wherever you want, and then start at step 3 above

FRST.zip

[supertonk]

Cant thank you enough dc. all up n running. thanks for your patience with a 63yr old novice, I quite enjoyed he challenge..bye for now.

[dcollins]

Glad to hear!