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Hello and Welcome...

Lets get some logs to see if we can see what's going on. What version of Malwarebytes are you using v2 or v3?

First follow the instructions in this topic and provide the logs How to Report a New Issue

Also if you don't mind, provide the logs below as well....

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs
(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

If you are using version 3 of Malwarebytes run the MB3 Check Tool instead of the one for version 2 in the Diagnostic log instructions..

•Download mb3-check.exe from HERE and save it to your desktop
•Double-click on mbam-check.exe to run it, it should then open a log file
•Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Thank You,


Edited by Firefox
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